Job Location: Remote
JOB SUMMARY
Working under general direction, provides complex operations and administrative support for a business unit or large department. Coordinates and oversees, process improvement, controls for specialized software and other functions enabling the department to meet objectives in an effective and efficient manner. Develops recommendations to solve problems and issues related to business operations and communicates with other departments as necessary.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Monitors compliance with established policy and other operating constraints. Works with appropriate departments to define and implement special projects.
Acts as system administrator for specialized software utilized by the business group to support its operations. Maintains systems by researching and resolving problems, maintaining system integrity and security. Coordinates software/release upgrades with IT.
Troubleshoots and resolves complex inquiries and requests from internal and external clients.
Reviews and monitors department processes and procedures to identify opportunities to improve service delivery to internal and external customers. May network with external contacts to research and recommend best practices.
Compiles a variety of operating and statistical information as needed to respond to management requests. Coordinates work with other departments and adds commentary to complete analysis reports and proposals.
Leads and facilitates communication of best practices, policies, procedures, and initiatives to support operations. Establishes processes to share knowledge and implement process improvements. Facilitates process improvement by engaging appropriate resources in issue identification and resolution.
Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES
No formal supervisory responsibilities in this position. Provides informal assistance such as technical guidance, and/or training to coworkers. May lead project teams and/or plan, and supervise assignments of lower level employees.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Preferred Bachelor’s Degree (BA/BS) or equivalent from four-year college or university plus a minimum of five years related work experience to include budgeting, and business analytics; or equivalent combination of education and experience. Work experience related to critical facilities such as a data center.
CERTIFICATES and/or LICENSES
None
COMMUNICATION SKILLS
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.
REASONING ABILITY
Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.
OTHER SKILLS and/or ABILITIES
Advanced proficiency in Microsoft Office Suite. Spreadsheet skill set to include advanced functions such as graphics, pivot tables, macros and database management required.
SCOPE OF RESPONSIBILITY
Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.
- Colorado Residents: CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Sr. Business Operations Analyst position is $90,000 annually [or $43.27 per hour] and the maximum salary for the Sr. Business Operations Analyst position is $110,000 annually [or $52.88]. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program.
NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.
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