CELEBAL TECHNOLOGIES PRIVATE LIMITED | Jobs | Business Analyst | BigDataKB.com | 10-02-22

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05/04/2022

Job Location: Pune

Exp: 1-3 years in a relevant role
Location: Remote
Qualifications: B.Tech/ MBA

Good to have:

1. Exposure to cloud technologies, preferably Azure.
2. Projects/ exposure to Data visualization tools such as Tableau/Power BI.
3. Exposure to database systems.

4. BFSI domain experience.

Must Have:

1. Proven ability to work closely with technical and managerial teams to implement technical and procedural solutions.
2. Interact with internal and external stakeholders to understand business reporting needs.
3. Knowledge and experience of Software Development Methodologies.
4. Demonstrated knowledge and active use of Project Management skills.
5. Effective written and Verbal Communication skills.
6. Good organizational and multi-tasking skills with attention to detail.
7. Proficiency in Basic Microsoft Office Applications such as Word, Excel and PowerPoint.
8. Documentation of requirements and solutions implemented for business stakeholders.

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As a last resort, responsible for choosing between resolution solutions, or escalating in case of disagreement between technical teams and after assessing all impacts with relevant stakeholders (Experts, Managers and / or Business line IT) Activate and manage the Incident WAR Room Regular Operations (no Major Incident) Coordinate the write up of the Incident Report, collecting inputs from all parties and ensuring high quality of the final document Organize Post-Incident Meeting to share / brainstorm on actions and suggestions to avoid similar incidents in the future or shorten resolution time. This involves writing and publishing organizational Incident Report which details organizational issues experienced during resolution and suggest improvements to speed up the team reactivity. 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Public Holiday Support ï¿½ Paris Holidays (Client Holiday) will be followed as public holidays and not India holidays Process & Tools ITSM tool- Service Now ï¿½ Ticketing tool for INC/SR/Change /Problem tickets Inhouse tools intermediate knowledge on ITIL Process & Practices Educational Qualifications Bachelorï¿½s degree or masterï¿½s degree in information/computer technology preferred Key Competencies: 8+yrs of relevant experience in Incident Management / Infrastructure / Application Support Experience of working in a banking environment. Customer service oriented, able to work in a dynamic and fast paced environment Excellent communication, interpersonal and troubleshooting skills Must be self-motivated and directed and demonstrate a keen attention to detail and possess the ability to work autonomously											1	Tools: ITIL, Monitoring Tools, Service Now			No
15	12/12/2024		Tata Consultancy Services	Top / Startup	Top Company	Startup		IT / Software Dev	Delhi	The Great Bharat (India)		Major Incident Manager_New Delhi	Unknown		Major Incident Manager		Pls See The Job Detail	Not disclosed	Other		Greetings from TCS!!!!!!! TCS Hiring for Major Incident Manager Job Location: New Delhi Experience Range: 8-12 Years Job Description : Handling major incident management process and drive end to end Sev 1 situation with effective Communication Experience as Major/Critical incident manager Participate and drive major incidents Effective handling of major incident bridge Periodic update about MIM progress through mails Drive the overall MIM journey. Publish Major incident report Problem management process drive											1				No
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27	12/12/2024		Tata Consultancy Services	Top / Startup	Top Company	Startup		IT / Software Dev	Chennai	The Great Bharat (India)		Incident Manager	Unknown		Incident Mgmt.		Pls See The Job Detail	Not disclosed	Other		Major Incident Manager Job Location: Chennai RESPONSIBILITIES Acting as a SPOC to provide the status update whenever a major incident occurs Ability to work in (24/7) shift and flexible schedule and extend for any business critical hours. Opening a Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. Coordinating with the respective SMEs for speedy resolution of the Major Incident Ensuring the Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. End to end understand if incident life cycle - Challenges, different priorities handling skills. Conducting a thorough analysis and preparing the Major Incident Report (MIR) for every Major Incident after it is closed. Ensuring that all the resolution procedures are updated in the knowledge database / Work log Conducting a review meeting with relevant members to identify the triggers for the Major Incidents, what caused them, and how to prevent such Incidents happening in future. Ensuring that the causes for all Major incidents are analyses and root cause is identified (through coordinating with problem Management process Coordinating with the process managers (Change manager, Problem Manager, capacity manager, Availability manager, IT Service continuity manager, etc.) on need basis to avoid reoccurring of the major incidents. Providing the periodical (monthly) reports on the overall status of the Major Incident Management Process. Maintain the SOP and get timely review and sign off from the customer. Perform Alert and Major Incident analysis (through coordinating with problem Management process)											1				No
31	12/12/2024		Netcore Cloud	Top / Startup	Top Company	Startup		IT / Software Dev	Mumbai	The Great Bharat (India)		Incident/ Application Head	President/ Head/ Director		Incident Mgmt.	AWS	Pls See The Job Detail	Not disclosed	Other		Job Title: Production/Incident & Application Support Manager Location: Thane Reports to: Sr VP Delivery head Department: Engineering ; Full-Time About us: At Netcore, innovation isnï¿½t just a buzzwordï¿½it's the core of everything we do. As the pioneering force behind the first and leading AI/ML-powered Customer Engagement and Experience Platform (CEE), we're dedicated to revolutionizing how B2C brands interact with their customers. Our state-of-the-art SaaS products are designed to foster personalized engagement throughout the entire customer journey, creating remarkable digital experiences for businesses of all sizes. Engineering at Netcore: Dive into a world where your work directly impacts engagement, conversions, revenue, and customer retention. 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Innovation and Open-Source Contribution: - Lead initiatives to improve the open-source frameworks utilized in the martech stack, contributing to the open-source community as needed. - Stay current with emerging technologies, tools, and best practices in site reliability, automation, and application support. Requirements: Experience: - *8+ years of experience in SRE, DevOps, or Application Support roles, with at least 3 years in a leadership position.* - Proven track record of managing systems on open-source frameworks and cloud platforms such as NetcoreCloud or similar. - Demonstrated expertise in incident management, post-mortem analysis, and improving mean time to recovery (MTTR). - Strong experience in monitoring tools (Prometheus, Grafana, or similar), logging frameworks, and automation tools (Terraform, Ansible). Technical Skills: - Hands-on experience with Linux/Unix environments, cloud services (AWS, GCP, NetcoreCloud). - Proficiency in scripting and coding (Python, Php, Golang, Java, or similar languages) for automation purposes. - Solid understanding of CI/CD pipelines, version control (Git), and Alert & Application monitoring tools. Leadership & Soft Skills: - Proven leadership skills, with experience in team building, mentorship, and fostering a culture of accountability. - Strong interpersonal and communication skills, with the ability to interface effectively with technical and non-technical stakeholders. - Ability to manage multiple projects simultaneously, prioritize tasks, and work under pressure to meet deadlines. Preferred Qualifications: - Experience in the martech, Digital Marketing domain or working with large-scale, customer-facing SaaS applications. - Certification in SRE, DevOps, or cloud platforms (AWS, GCP). - Good application debugging skills, Product feature understanding skills. Why Join Us? - Be a part of an innovative and forward-thinking organization that values technology and continuous improvement. - Work with cutting-edge open-source frameworks and cloud technologies., SAAS Product. - Leadership opportunities with a direct impact on our customers and product success. Let's start a conversation and make magic happen together! Website - https://netcorecloud.com/											1	....h, Digital Marketing domain or working with large-scale, customer-facing SaaS applications. - Certification in SRE, DevOps, or cloud platforms (AWS, GCP). - Good application debugging skills, Product feature understanding skills. Why Join Us? - Be.... Tools: Ansible, AWS, Monitoring Tools			No					Yes

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