Job Location: Newark, DE
Position: Application Analyst II – IT/Business Systems Analyst
Location: Newark, DE or Dover, DE, DeBary, FL or Remote within any Chesapeake service territory
Chesapeake Utilities is seeking qualified candidates for the position of Application Analyst II. Successful candidates will have a technical background and deep understanding of business systems and process, be detail driven, and have excellent problem solving and communication skills.
The right candidate will possess a strong applications background, will have demonstrated experience leading technical projects, and be passionate.
Job Responsibilities
- Act as an interface and liaison between the business units and Corporate IT.
- Works with business to anticipate future technology needed and be able to design technical solutions meeting those needs.
- Reviews, analyzes, and evaluates business systems and user needs. Recommends improvements, documents requirements, defines scope and objectives, and deploys applications to align overall business strategies Devise or enhances procedures to solve complex problems.
- Research and identify Industry Best Practices.
- Manage application lifecycle activities for the business systems and applications
- Manage Releases and operating environments, coordinate, and adhere to quality standards for multiple projects and O&M activities
- Manage Batch Processes and integrations with internal systems and external 3rd party systems.
- Liaise with business leadership, functional leads to align system goals and strategy.
- Manage technical activities with internal and third party teams to meet expected service levels.
- Coordinate solutions to meet risk, compliance, information security, and privacy requirements.
- Own and manage major system incidents and events.
- Designs and maintains processes, procedures and support documentation
- Manages projects and ensures that project management, business analysis, and quality assurance processes are in place and practiced
- Removes roadblocks, cultivates relationships, and effectively communicates across Enterprise at various levels of leadership
- Candidates must have strong coordination skills to be part of the cross-functional team that ensures the delivery of a reliable and trustworthy system to its constituents.
- Regular interaction with Senior and Executive Management. Review IT projects and services, identify gaps and support resolution of gaps.
Required Qualifications
- 5+ years of experience in business system analysis supporting multiple IT Applications.
- Strong experience in Applications Design, Application Development and implementation.
- Proficient in IT process improvement, project co-ordination, SDLC, Agile or Waterfall.
- Extensive experience in the design and build of system solutions by studying business functions, identifying problems and gaps, analyzing requirements and studying system capabilities
- Demonstrate the following skills and abilities: planning and organizing, group facilitation, resource coordination, strong team orientation, excellent communication skills, relationship building ability/strong partner focus, technology/computer proficiency.
- Must display initiative, be able to work independently and have good analytical skills.
- Proven leadership, communication, interpersonal and customer service skills.
- Bachelor’s degree in information Systems (CIS/MIS), Engineering or related field
Additional Qualifications
- Knowledge of and experience with Utility Industry and applications (CIS/Billing, Finance, Field Service, Meter Reading, HR etc.) is highly desirable
- Hands on supervisor or manager is preferred
- SAP / Oracle experience with Utility industry is plus
- Programming / development and database experience is plus
Work Conditions:
Office surroundings
Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email human_resources@chpk.com or Ruth Warner, Director, Human Resources Operations at rwarner@chpk.com.
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