Job Location: Atlanta, GA
Overview:
A Business Analyst in the Digital Transformation and Technology department acts as the “bridge” between business challenges and technology solutions. They work with functional partners to understand how changes to process, products, services, and software can improve efficiencies and deliver business results. This role will play an integral part as we continue to grow our organization’s Productivity capability.
The Communication and Collaboration Management team is responsible for the technology solutions that enable Chick-fil-A Support Center Staff to effectively communicate and collaborate across the enterprise. Our platforms include the Enterprise Collaboration and Productivity Suite, Microsoft Office 365 (Teams, SharePoint, etc.)
This role will help enable the strategy of the Digital Workplace through a focus on organizational Productivity. Productivity is key to “how we work.” This role will support strategy and portfolio of project management solutions, creating seamless coordination between teams and departments, removing collaboration barriers by enabling asynchronous ways of working. It will be responsible for supporting key business outcomes and maximizing the effectiveness of our current solutions, as well as researching future needs. You have a passion for thinking big and trying new things to lead the transformation of “how we work” through showing what is possible to business partners across Chick-fil-A.
Responsibilities:
- Lead support of Productivity solutions for the Connected Workplace of the Future program.
- Partner with both the Team Organizational Effectiveness and Staff Technology Solutions teams
- Gather requirements, create documentation and resources for system implementations, changes, and issues.
- Analyze and evaluate the current business processes; identify areas of improvement.
- Collaborate and interact with developers, stakeholders, system architects and various subject matter experts to manage the implementation of changes and issue resolution.
- Act as Subject Matter Expert for Productivity Solutions
Minimum Qualifications:
- Knowledge and/or experience with Agile development approaches and techniques.
- Ability to understand business needs and translate them to functional/technical requirements.
- Strong verbal and written communication skills
- Excellent personal and relational intelligence
- Demonstration of leadership and strong collaboration
- Ability to quickly learn and comprehend technical systems
- Self-starter who completes responsibilities with minimal supervision
- Team player who is committed to both the team and the product
- Strong decision-making skills with the ability to collaborate and make decisions in the gray
- Sharp analytical and problem-solving skills
- Servant spirit with strong sense of stewardship
Preferred Qualifications:
- Experience with Business Analyst Body of Knowledge (BABOK)
- Experience with Product Ownership/Product Management
- PMP Certification
Minimum Years of Experience: 3 Travel Requirements: 10% Required Level of Education: Bachelor’s degree or equivalent experience Preferred Level of Education: Bachelors Degree
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