Job Location: Maryland Heights, MO
JOB SUMMARY
This position is responsible for analyzing business operations and recommending solutions to align business functions in order to provide technical solutions to meet User needs and organizational goals. Possesses expertise in the business unit(s) supported as well as an understanding of the Operations technical systems and capabilities. This role requires understanding of organizational structure, policies, and operations of an organization, and recommends solutions to improve business processes and planning. Works independently with minimal supervision.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Analyzes business partner’s operations to understand strengths and weaknesses in order to determine opportunities to automate processes and functions.
Assists in business process redesign and documentation as needed for new technology.
Translates high-level business requirements into functional specifications for the organization and/or vendors. Manages changes to such specifications.
Negotiates agreements and commitments by facilitating communication between business unit(s) and/or vendors from initial requirements to final implementation.
Works with business partners across the organization within one business function to align technology solutions to meet within business strategies.
Assists Project Managers in development of project plans and use associated project planning tools as needed. Conducts feasibility studies to assess cost/benefit, efficiency and technical viability of solutions to business problems.
Analyzes business processes, functions, and procedures to determine most effective business systems software to meet the needs of the organization.
Establishes specifications and objectives based on business requirements and cost effectiveness; provide recommendations to management personnel.
Collaborates with management in systems development and design.
Develops test plans and coordinate software testing.
Performs other duties as assigned.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak, and understand English
Working knowledge of cable television operations, processes, and billing systems
Proven interpersonal skills
Demonstrated leadership abilities with the ability to present performance feedback effectively
Proven presentation skills with small to medium-sized groups
Demonstrated analytical ability
Ability to work independently
Demonstrated project management skills
Required Education
Business or Technical Bachelor’s degree or equivalent combination of education and experience.
Required Related Work Experience and Number of Years
Procedural documentation and project implementation – 5+
PREFERRED QUALIFICATIONS
Preferred Related Work Experience and Number of Years
Call center/customer care operations management experience – 5+
WORKING CONDITIONS
Normal office conditions
CDA360 325764 325764BR
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