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Job Location: New York, NY
- Build and sustain strong partnerships within businesses and functions to identify and execute on opportunities to enhance customer experience.
- Demonstrate thought leadership and bias to action and be recognized as a trusted partner by key stakeholders.
- Drive the development of customer experience models that enable real time decisions on next best servicing action.
- Provide leadership to the data science teams in terms of setting the plans, monitoring progress and making dynamic prioritization decisions to ensure effective and timely outcomes
- Build effective communication to ensure effective execution and adoption of analytical insights and solutions.
- Derive analytical insights that enable hyper personalization of customer experience
- Accountable for significant direct business results or authoritative advice regarding the operations of the business.
- Manage the resourcing and expenses of the analytical book of work and continuously strive for delivering superior financial outcomes for the firm.
Qualifications:
- 10+ years of experience in digital customer analytics; managing stakeholders and influencing others
- Experience in financial services or customer experience analytics in a retail consumer industry
- Ability in strategic thinking and the ability to frame business problems
- Excellent communication skills to be able to articulate the strategy and progress of the analytical work to both technical analysts and non-technical business leaders
- Excellent analytical, technical and/or statistical skills with proven ability to translate large volumes of data
- An influencer who communicates clearly and frequently
- Intellectually curious, consistently seeking and developing new opportunities
Education:
- Bachelor’s/University degree, Master’s degree preferred
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Job Family Group:
Decision Management
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Job Family:
Business Analysis
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Time Type:
Full time
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Primary Location:
New York New York United States
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Primary Location Salary Range:
$170,880.00 – $256,320.00
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries (Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the EEO is the Law poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
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