Job Location: Bengaluru
The IT Quality Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.
Responsibilities:
- Supports initiatives related to User Acceptance Testing (UAT) process and product rollout into production. Testing specialists who work with technology project managers, UAT professionals and users to design and implement appropriate scripts/plans for an application testing strategy/approach.
- Conducts a variety of moderately complex process monitoring, product evaluation and audit assignments; reports issues and makes recommendations for solutions.
- Ensures project standards and procedures exist, are fully clearly documented and followed throughout the software development life cycle; makes recommendations for enhanced documentation.
- Monitors products for conformance to standards; monitors processes for conformance to procedures.
- Documents findings and performs preliminary root causes analyses to provide recommended improvements.
- Ensures all corrective actions are assigned, documented and completed.
- Verifies traceability in project work products.
- Gathers, maintains and creates reports on quality metrics.
- Exhibits good understanding of procedures and concepts within own technical area and a basic knowledge of these elements in other areas.
- Requires basic understanding of how own area integrates within IT Quality to achieve objectives.
- Makes evaluative judgments based on the analysis of factual information; resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents.
- Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
- Provides informal guidance to new team members.
- Performs other duties and functions as assigned.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firms reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 5+ years Quality Assurance (QA) experience in the Financial Service industry preferred
- Experience in requirement reviews & able to identify, communicate and document discrepancies.
- Understanding of QA within the Software Development Lifecycle (SDLC) and QA methodologies
- Understanding of Quality Processes
- Demonstrated logical analysis skills, attention to detail and problem solving Proven ability to work to deadlines.
- Consistently demonstrates clear and concise written and verbal communication skills
- QA Experience in defining, designing & executing test cases
Education:
- Bachelor’s/University degree or equivalent experience
Citi is embarking on a multi-year technology initiative to upgrade our core accounting and servicing application for its Agency, NonAgency and Bi-lateral Lending businesses globally in order to support growth and strategic objectives including reduction in manual efforts leading to risk mitigation within the environment. The technology stack transformation will include migrating to the Loan IQ platform and exiting current products that support the businesses. A dedicated Loan IQ implementation team is needed in order to lead and deliver against the implementation timelines including technology and operational Loan IQ Subject Matter Experts (SMEs) who will engage to drive integrations, conversion, reporting and testing components of the transformation program. The team will have a strong understanding of the Loan IQ product coupled with strong understanding of Loan Operations to ensure the platform meets the defined set of requirements.
The right resource will have deep industry knowledge in the core application processes and configuration capabilities of the Loan IQ platform. The expectation is the right resource will provide an industry perspective on best practices for consideration by the working team while also considering the needs of Citi businesses. H/she will have strong communication and diplomacy skills in order to influence internal partners to ensure right solutions are deployed. The ability to focus on details while ensuring higher level objectives are achieved, are critical to the success of this role. The right resource will take a lead role in driving execution across analysis, configuration, migration and testing efforts.
Qualifications:
- 5-8 years of experience in Loan IQ Testing / Automation Experience.
- Loan IQ platform expertise, with strong preference of migration and/or new implementation experience
- Deep Loans domain knowledge in a large financial services organization including deal booking mechanics, corporate actions, payment systems, and credit agreements acumen.
- Persuades and influences colleagues, management, clients and stakeholders through excellent communication, interpersonal and diplomacy skills
- Roles at this level require significant industry experience
- Individuals are expected to be subject matter experts in multiple or specific skill sets, business areas or products
- People Managers are expected to demonstrate effective management of a team
Education:
- Bachelor’s/Universitydegree,Master’s degree preferred
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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Job Family Group:
Technology
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Job Family:
Technology Quality
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Time Type:
Full time
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries (Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
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