Job Location: Mumbai
GLOBAL HRSS Data Advisory and Reporting team currently has an opportunity for a highly motivated, career oriented individual as an analyst, based in Mumbai.
The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations – Core Team. Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
Responsibilities:
- Report development/publication based on business partner requirements and drive prioritization in partnership with Development Team & Data Advisory Team
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firms reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
- Communicating effectively with clients and business leaders to clarify report needs / project requirements
- Stakeholder management [Requirement Gathering / ETA communications / Escalation and expectation Management]
- Make sure all necessary approvals / authorization are in place
- Perform business analysis and documentation of the current and future state of Client Reports and Advices. Need to build robust SOPs for all the standard reports assigned to them and should get all the SOPs signed-off from the partners or the RMs
- Provide regular status updates on analysis project in progress and recently completed
- Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
- Continuously review existing processes and identify opportunities to drive standardization / Direct access and efficiency while delivering highest level of partner satisfaction
- Create and facilitate training sessions to drive direct access and training to new joiners (if needed)
- Serve as primary liaison between the key business stakeholder and development team, including recommending business priorities by advising stakeholders on prioritizations, and delivery timelines with quality
- Need to ensure all custom & standard requests are serviced within agreed SLA and of highest quality. Assisting team to meet ETAs communicated.
- Input to the continuous process improvement and reengineering efforts, automate and simplify processes
- Experience within a rapidly evolving operation
- Should have prior experience of handling multiple and large volume projects simultaneously. Should be able to prioritize the requests based on their level of importance
- Design Documentation, Interaction with Business users for requirements.
- Suggest and deliver improvements to current reporting processes
- Tools: MS Office, Microstrategy, Workday, HRMS (PeopleSoft), Avature, Big Data, Visual Insight.
- Candidate should be a self-starter & motivator. Ability to work independently is extremely critical.
- Good verbal and written communication skill
- Good knowledge in VBA automation would be added advantage
Qualifications:
- Working on management reporting tools having 5-7 year’s prior work experience.
- Proficient in Microsoft Office
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
- Self-motivated and detail oriented
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
Education:
- Bachelor’s degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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Job Family Group:
Operations – Core
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Job Family:
Operations Support
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Time Type:
Full time
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries (Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
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