Job Location: Riverside, RI
Description
The Commercial Client Services team provides one-stop, high-touch concierge service directly to Commercial clients and fields inbound inquiries from Business Banking, Treasury Solutions, and Commercial Credit Card customers.
The Client Services Business Analyst is responsible for developing and executing reporting to support recommendations on a variety of key business questions and working closely with technology partners to develop solutions that improve interactions with clients. The role provides an opportunity to be a contributing member of the team driving the latest technology and features for servicing.
Primary responsibilities include:
- General support for experience owners and operations leaders to assist in research and resolution of process gaps, escalations, and other inquiries as necessary.
- Build advanced dashboards and reporting solutions to help drive agent productivity and transparency amongst management and other stakeholders.
- Respond to data requests on a recurring and ad-hoc bases by gathering, analyzing, and reporting relevant data from various sources.
- Project manage special initiatives that are central to the Client Services team, including process improvements and digital transformation.
Qualifications
- Understanding of commercial treasury solutions applications from both a client-facing and technical perspective.
- Analytical Thinking/Problem Solving and Decision Making
- Creativity/Innovation
- Excellent oral/written communication with ability to effectively communicate with customers, peers, internal partners, external partners, and executive management
- Ability to design and author executive level communications
- Expandable capacity / excellent time management skills / ability to multi-task in fast-paced environment
Education:
Bachelors Degree Preferred
Hours and Schedule:
Hours: 40
Schedule: Monday-Friday 8-5
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Why Work for Us
At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer/Disabled/Veteran
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
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