Industry Type:
Consulting/ Analytics/ Insights/ Accounting/ Audit
Job Detail:
Cognizant CIS
About Cloud Infrastructure & Security Services: Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to be responsible for the business in a secure environment.
- You must be legally authorized to work in United States without the need of employer sponsorship, now or at any time in the future *
Job title: Major Incident Manager
Responsibilities
- Deep understanding of ITSM and ITIL processes and frameworks
- Act as a single point of contact from CTS infrastructure for major incidents
- Facilitate communication among teams, including technical, primary collaborators and leadership groups
- Mobilize appropriate infrastructure resources/teams to diagnose and resolve the incident
- Coordinate efforts across multiple teams and support groups for faster restoration of services
- Ensure timely updates to key team members, including status, impact and progress
- Be responsible for the technical fix process and drive towards faster recovery of services within agreed SLA timelines
- Ensure workarounds are implemented when necessary to minimize business disruptions
- Maintain detailed incident chronology, timelines, root cause, impact, resolution steps
- Create post-incident reports (PIRs) to analyze root causes, impact, corrective actions (short and long-term) to aid in Problem Management
- Prepare, analyze and track metrics and insights to leadership to identify patterns or systemic issues
- Manage customer or client expectations during incident triages
- Excellent written, verbal communication and interpersonal skills
- Collaborate with Technology infrastructure teams to implement proactive measures to prevent issues
- Act as the face of the CTS infrastructure during major incident triages
Salary And Other Compensation
Applications will be accepted until March 14th, 2025.
The base annual salary for this position is between $79,240 to $133,500 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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