Job Location: Philadelphia, PA
Job Summary
Responsible for a variety of programs and activities supporting both change management and the Organizational Acceleration (OA)team. Work will involve significant planning, coordinating ,and communicating with an emphasis on attention to detail and meeting strict deadlines. The ability to swivel across multiple activities and flex with unplanned requests will be critical. Strong Powerpoint and written/verbal communication skills will be essential.
Job Description
Core Responsibilities
- Coordinates activities for our Change Management Adoption Network including bi-weekly meeting agendas and monthly Playbook creation
- Acts as the lead point of contact and logistics coordinator for Change Management training courses and programs
- Assists experienced Adoption leads with the execution of tactics and activities to facilitate the people side of change on company-wide projects and initiatives
- Coordinates monthly OA department meetings, Professional Development Days, and acts as the eNPS department point of contact
- Assists with logistics and planning for Collaborative Rapid Decisioning (CRD) sessions and other end-user experience design activities
- Creates Powerpoint presentations for a variety of meetings and projects that tell a compelling and succinct story to the end-user
- Supports all members of the OA team to complete critical tasks to meet project deadlines
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team – make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what’s right for each other, our customers, investors and our communities.
Additional Requirements:
- Certified Prosci Change Management training helpful
- Communication and/or training experience helpful
- Advanced PowerPoint, Teams, and Excel skills
- Proven ability to self-direct work efforts
- Strong presentation and communications skills
- Ability to maintain a high degree of confidentiality, discretion, and professionalism
- Flexibility and ability to think quickly and adapt as needed
- Has a service delivery mindset
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
Education
Bachelor’s Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
2-5 Years
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
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