Job Location: Baltimore, MD
Product Sales and Support Analyst Job Summary
Are you looking to take your analyst job to the next level? We have an awesome opportunity with years of career growth ahead of you. As part of the product sales and support analytics team, responsible for providing analytical, budgeting and forecasting analysis of subscribers for all lines of business. Additionally, this role provides support developing key business insights driving subscriber performance. Responsible for administering sales reports and client activity for the Product Sales Support Team. Provides analytical and statistical support and prepares standard sales forecasts, budgets, projections and other reports.
Product Sales and Support Analyst Core Responsibilities
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Maintains current information on Comcast products, services, equipment and marketing promotions.
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Conducts clerical research which requires an understanding of departmental programs, policies and procedures.
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Researches, processes and manages customer escalations.
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Responds to and resolves basic account calls and/or escalates non-technical issues for all accounts to the Product Sales Support Supervisor.
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Provides timely feedback to the appropriate Sale Representative to ensure account satisfaction.
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Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
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Other duties and responsibilities as assigned.
Product Sales and Support Analyst Qualifications
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Bachelor’s degree or equivalent education and experience
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7-10 years of relative experience
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Demonstrated background in product sales and support analysis
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Comparable analytic experience within a product sales and support division
GREAT PERKS AND BENEFITS:
- Competitive salary based on experience
- Benefit packages effective on day 1 – Eligible to enroll in medical, dental, vision
- 401k available after 90 days
- Paid training
- Free Comcast/Xfinity courtesy services (cable, high speed internet, etc.)
- Paid time-off (PTO), Paid vacation, flex time, and floating holidays; generous PTO package after first 90 days of employment
- Tuition Reimbursement (where applicable)
- Discounts on Comcast/Xfinity Voice, OnDemand, and Personal Security Services (PSS)
Comcast NBCUniversal brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Comcast NBCUniversal is an Equal Employment Opportunity / Affirmative Action / Drug-Free workplace employer.
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast NBCUniversal is an Equal Employment Opportunity / Affirmative Action / Drug-Free workplace employer.
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
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