Job Location: Remote
Business Analyst I/Client Advocate
Are you inquisitive and like to solve problems?
Do you enjoy collaborating with cross-functional teams to provide a flawless service?
About the Role
Business Analyst /Client Advocate assist clients directly and performs a bridge between customers and the organization. Client Advocate responsibilities involve working directly with the clients and representing their voice during internal decision making. A Client Advocate works closely across an organization to understand the entire customer experience.
Responsibilities
preparing new projects, products, and processes for launch
Reviewing client specs for accuracy and completeness is required.
asking questions of the client and internal support groups to ensure proper service to the account.
performing job functions and lead small teams to achieve task and projects assigned
providing coverage in the absence of the manager, other teammates, and provides guidance as needed.
Communicating of project statuses through regular meetings and updates to key internal and external stake holders
Reviewing and determining client specs for accuracy and completeness examples
Launching of new projects and services, and processes
Monitoring incoming files and production to ensure SLA compliance
Managing in inventory and oversight
Daily production reports, tracking actions items to completion and troubleshooting and issue resolution
Requirements
Troubleshooting and issue resolution
Essential
Attention to detail and problem-solving skills
Essential
Have proven experience of leading, scheduling and managing large, client facing, long-term technology implementation projects
Essential
Advance proficiency in: MS Project, Visio, Word, Excel, PowerPoint, Outlook, and SharePoint
Essential
Flexible Working
At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:
Remote work: Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday.
Working For You
Perks and rewards designed for you:
Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family’s needs and start on the first day of employment.
Retirement Savings: We will support you as you save for your future.
Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
Great Work Environment: We are proud of our award-winning culture and the recognition we have received for our diversity efforts.
Join Us
At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:
Bring your authentic self to work
Grow and thrive, both personally and professionally
Make a difference with our clients, in our communities, and with the millions of people we support
When you join Conduent, you are engaged in creating the future – both our company’s and your own. With more than 60,000 associates across twenty-four countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!
The Colorado Equal Pay for Equal Work Act requires employers to disclose the following information. If the successful applicant will be required to perform work from a physical site outside Colorado, the following information may not apply. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time.For Colorado considerations only the estimated salary range is 57750-$70687
At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.
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