Job Location: Columbia, SC
ATTN: Seeking candidates to work full time in the Analysis department of our Digital Services Center. This position can include the potential to advance to a tenured position (temp-hire) based on available openings, employee performance and manager observations.
SCHEDULE: 8AM – 5PM shift; 5 day workweek with Saturday and Sunday off
Job Description :
Summary
Overall this position requires routine, detailed work that follows an established system of operation with a high degree of accuracy and efficiency within the Analysis Department.
Pre-Training Requirements
New hires for Analysis positions are required to complete
2 short pre-training courses provided by client immediately upon hire in order to advance to their designated roles for specific task training.
Both courses conclude with a final test which must be passed in order to remain on assignment with us. All pre-training hours are paid.
1.Utility Bill Knowledge Training (UBK) – 2 day foundation course on utilities industry & client specific processes and terminology
2.Analysis Training – 1 week course that goes into greater detail of the utilities industry. The class provides a better understanding of terminology, rates, tariffs, and units of measure.
Tasks:
- Review all system generated errors based on data entry standards. Maintain an average of 3 minutes per error resolution.
- Investigate historical and live vendor billing errors and obtain refunds where appropriate. Maintain an average of 15 minutes per issue for the research and resolution.
- Identify and correct data entry errors in a timely manner to ensure inclusion of information on client payment files
- Research and resolve problem bills per established processes and turn-around times.
- Build and maintain vendor specific processing templates
- Build and maintain spreadsheets used to manually divide account into multiple parts based on client specifications.
- Participate in the continual reevaluation of current processes and offer suggestions to improve the effectiveness and efficiency of each process.
- Complete assigned tasks based on standard operating procedures and established key performance indicators
- Other duties as assigned
Key Responsibilities:
- Select appropriate processes from clearly documented rules, past practices or new instructions
- Seek advice and guidance on non-routine or problem areas from senior department members.
- Refer complex, unusual problems to senior department members
Skills Required:
- Successful completion of UBK training
- Successful completion of Analysis training
- Familiarity with Microsoft Office Suite
- Ability to research and problem solve issues effectively
- Detail oriented
- Efficient multi-tasker with excellent time management skills
- Strong organizational skills
- Strong verbal and written communication skills
Experience
Entry level skillset with up to 2 years of successful experience in a similar role, generally comparable with the tasks and responsibilities as presented above.
Education
HS diploma or equivalent is required.
Spotlight Call Notes:
A passing score of 3/4 is required. The assessment is attached to the JP and has 3 different rates that are required to complete the assessment (part A, B, C).
Utility Knowledge course must be passed post hire. It’s a 2 day training course. A practice test is also available.
No requirement for utility based knowledge but it’s a plus.
Strong math and excel background is preferred but not required.
Ideal candidate can come from any background but with skills that can be transferable.
Strong critical thinking, pattern recognition and phone skills preferred.
Must be self-driven and be able to manage own time.
Remote or WFH option is available.
About Us
Room to Grow
We tend to hire for entry-level positions, but promote internally for higher level or permanent positions that become available periodically. In the event that we convert a temp to permanent hire, we generally provide a pay raise at that point.
Company Culture
As a company, client is committed to supporting diversity, equity and inclusion. We invest in our greatest resource – our employees – through merit-based promotions, company provided trainings, team-building events, as well as free access to world-class physical and mental health resources and financial wellness seminars.
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