Job Location: Carolina, PR
Cox Automotive, a subsidiary of Cox Enterprises, is seeking a Senior Business Analyst to join our team!
Cox Enterprises is a family-run operation that began nearly 120 years ago. As part of this great family business, we treat our team members and clients like they’re just that — family. This atmosphere has been instrumental to our success and has shaped our willingness to fuel epic innovation, drive unprecedented growth and deliver the mind-blowing, needle-moving, connected experience we promise.
The Senior Business Analyst (Technology Service/Major Incident Manager) is responsible for industry best practices and tools for their service management domain. The Senior Business Analyst plays a key role in process management, setting service strategy, designing services, transitioning services to production, operating services, and continually improving services
Key Responsibilities
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Quick assessment of the severity of service impacts with respect to enterprise business impact.
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Facilitate major incident bridge calls to ensure all appropriate groups are working on restoring service in a timely manner.
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Notify, escalate, and communicate to senior management and impacted stakeholders the existence of service impacts, as necessary.
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Scheduled shift plus rotating on-call requirement to maintain 24x7x365 coverage.
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Timely and accurate completion of problem & outage records; including timeline of events and other required data fields.
The successful candidate will demonstrate the Professional Technology Skills including the ability to:
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Draft and maintain policy, standards and procedures for the service desk and incident management.
Process Management
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Defines the policies, processes, and procedures for their service management domain.
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Ensures that changes to service management policies, processes and procedures for their domain are approved and communicated before being implemented.
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Trains stakeholders in service management policies, processes, and procedures for their domain.
Service Strategy
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Produces and maintains plans which prioritizes and plans technology activities and targets for their service management domain.
Service Design
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Approves service management requirements and costs for their domain from users for new or enhanced technology services.
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Creates design criteria for their service management domain to be applied to new or enhanced technology services.
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Defines service management targets for their domain as a basis for SLAs for new or enhanced technology services.
Service Transition
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Approves the implementation of service management requirements for their domain.
Service Operations
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Monitors resources and performance and that information recorded is kept up-to-date and used to support service management activities for their domain.
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Provides reports to ensure that services are measured and monitored for their service management domain.
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Addresses shortfalls to agreed service levels for their service management domain.
Continual Service Improvement
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Analyzes data, predicting trends and themes for their service management domain.
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Coordinates all continuous improvement activities for their service management domain.
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Assesses new technologies for use by their service management domain that might improve the efficiency and effectiveness of the process.
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Audits the completeness and accuracy of information documented for their service management domain.
Minimum Qualification:
BA/BS degree in related field and 4+ years of relevant experience; or an equivalent combination of education and work-related experience.
To be employed in this role, you’ll need to clear a pre-employment background check and drug test. Cox Automotive does not currently consider a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
So, are you ready to challenge today and transform tomorrow? Apply now.
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About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What’s more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today!
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Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.
Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
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