Job Location: Bengaluru
As an Analyst for Professional Service Operations, you will be focused on providing data analytics on the full operations and P&L support to our global Services team throughout Databricks Services (Professional Services (PS) and Education) business. The focus will be on revenue-driving and forecasting activities across billable projects which includes closing monthly and quarterly accounting, establishing revenue rules, accurate forecasting and reporting, resource assignments, and revenue recognition. You will develop/deploy scalable processes and system logic in collaboration with our Services, Operations, and Finance to support the business. As the connective tissue across the Customer Success organization, you will surface important insights to enhance the customer journey and customer experience. You will report to the Global Operations Manager, Professional Services.
With a specific focus on technology, data, and reporting, you will work closely with the PS Operations team and the larger business to aggregate data and facilitate reporting that will drive business decisions and predictability. You will enable the business partners to use and understand reports and data sets, and will have a forward looking approach to support growth of the business and deliver at scale.
The impact you will have:
- You will own all aspects of data and reporting for PS Operations
- You will drive recurring P&L activities to ensure forecasted vs actual metrics are in line
- You will develop understanding of the metrics that inform Customer Success and manage the business intelligence layer with the goal of driving insights to actions
- You will ensure data quality across multiple systems of record and flag areas of continuous improvement
- You will address questions by the Professional Services leadership team with follow up insights and recommended actions
- You will prioritize and manage high impact projects across Professional Services
What we look for:
- 3+ years experience with P&L activities, strong data analytics mindset, using analytical frameworks, data, and tools to help structure team thinking, facilitate understanding across multiple senior partners, and reach applicable answers to challenging and ambiguous problems
- Salesforce and FinancialForce (Salesforce PSA) experience, specifically in creating reports and report types
- Strong knowledge in Microsoft Excel or Google Sheets (pivot tables, v-lookup, etc.)
- Knowledge in SQL and experience in Tableau
- Salesforce administrator certified is a plus
- Comfort diving into large, complex datasets with little or no documentation
- Experience using business systems such as CRM, billing and revenue systems, PS Automation, Order Management and Accounting.
- Hands-on experience coordinating projects and working with leaders across the business to identify areas of improvements, propose and implement solutions
- Experience communicating with senior leadership to guide understanding across team members from divergent functions
- Create and automate operational dashboards to monitor changes in our performance
- Knowledge of SOX Compliance is a plus
Please note: This role involves working in 4 p.m.-1 a.m. IST shift.
About Databricks
Databricks is the lakehouse company. More than 7,000 organizations worldwide — including Comcast, Condé Nast, H&M and over 50% of the Fortune 500 — rely on the Databricks Lakehouse Platform to unify their data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe. Founded by the original creators of Apache Spark™, Delta Lake and MLflow, Databricks is on a mission to help data teams solve the world’s toughest problems.
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