Bangalore
Analyst, Business Operations
Company Description:
Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability, and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.
Why Work for Us:
Dell is primed to recruit the best and brightest candidates from across the globe. We take pride in fostering a winning, innovative, inclusive employee culture. We also take calculated risks and we celebrate big victories when they pay off.
Our Employee Value Proposition:
Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together, and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.
About Business Unit:
Global Tag Team under GAM (Global Asset Management) provides the best in class service to eliminate customer impact from asset changes or data issues. We lead innovation and transformation to improve Asset Management processes.
Role overview:
Global Tag Team Delivery under GAM is a fast paced, high volume team that manages ownership transfers, data and entitlements correction at a global level. Candidate should have strong customer experience skills, ability to handle large amount of volumes, case management and a strong attention to detail skill set.
Shift: Rotational
Key Responsibilities
- Provide operational support through varied process activities to support business need
- Research and obtain specific information/details requested by customer
- Technical/Professional Skills should include:
- 2 to 4 years of relevant experience in customer or technical support/operation services roles
- Establish working knowledge & application of specialized tool sets required for role
- Demonstrate internal operational knowledge of process workflow
- Apply specialized knowledge to daily work efforts
- Strong understanding of the work processes and procedures
- Broad knowledge of all related processes
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
Experience/Knowledge in the following areas is preferable, but not mandatory
- Proficient in EXCEL, preferable to have Advanced excel skills (vlookup, pivot table, etc.)
- CHAT (SFDC Lightning), Macro use and Other Dell internal tool.
- Ability to handle multiple workstreams. Proficient in English/Chinese (Mandarin)/Japanese (Written – Verbal).
- Ability to handle difficult customer engagements, De-escalation skills.
- Intermediate SQL, Knowledge of power BI & Tableau, Basic Project Management skills.
Desirable Requirements
- Understands Knowledge Management tools and technologies and has the ability to use them. Considers the implications of business solutions to the current and future environment.
- Possesses knowledge of Knowledge Management process reviews and audits and interprets the findings from the audits. Graduation degree is preferred.
Here’s our story; now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life – while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.
You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.
Application closing date:
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.
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