Job Location: Fort Wayne, IN
Location
There are three roles available, two can be based in Newcastle and one can be based in Leeds or Newcastle. Please find further information on the
Summary
About the job
Are you a highly skilled Business Analyst who has experience using a wide variety of tools and techniques within an Agile environment?
Are you an enthusiastic Senior Business Analyst who is confident working in a complex environment to help achieve the best outcomes for our users and the taxpayer.
Are you able to bring together stakeholder requirements and user needs to deliver changes quickly?
If yes, we want you to join us at DWP Digital.
As a Senior Business Analyst you will be working as part of one of our Service teams. We have 2 roles based in Citizen Information; one on Care Homes and 1 on Relationships which are both based in Newcastle.
Within Citizen Information we look after a critical national asset, and the personal records of 110 million people. Our services supply citizen information across DWP and beyond. We are working across Digital Group to harness the power of our data and provide quicker access to a richer quality and greater understood sources of data via delivery of new products and shared components for DWP, aligned to the new Application Reference Architecture in support of DWP Strategic Transformation. We aim to create faster and more efficient data sharing in support of proactive and self-service citizen journeys via new products, enabling efficiency opportunities as a result of more accurate benefit assessments. Through enabling improved accuracy in decision making, we will support reducing requirements for debt recovery across DWP, other departments and third party partners, which contributes to DWP Strategic Transformation
We have 1 role in Retirement which can be based in either Newcastle or Leeds. The role is a key member of the Retirement Strategic Design Team. You will support the delivery of Retirement Services focusing on delivering the needs of Agents and Claimants that use and interact services on a daily basis. You will be involved in horizon scanning and service design for Retirement services in the short, medium and long term future. Providing support and coaching for all BAs in Retirement Services ensuring the capability and continuous growth.
Job Description
As a Senior BA working within DWP Digital these are some of the things you will be doing:
You will work on large, complex products or services, or across a number of products or services simultaneously.
You will lead workshops, interviews and focus groups to effectively understand business problems and user needs within large complex products or services.
You will communicate effectively across senior technical and business stakeholders, ensuring the understanding of requirements and acceptance criteria is aligned.
You will understand the business processes and activities that impact and that are impacted by the product or service whilst developing an understanding of how the product or service aligns with the wider strategy of the department.
You will lead initiatives and champion continual learning & development within the BA community.
You will be a leading member of the BA community, taking on line management responsibilities. Additionally you will play a significant role in capability building and recruitment when required.
You will encourage and promote Agile methodologies, setting standards across the function and working to educate the BA teams working across the functions on Agile principles, methods and tools to support their development.
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Responsibilities
The responsibilities are outlined in the job description above.
If you would like to learn more about the role, please contact Dani.Gulam@dwp.gov.uk
Behaviours
We’ll assess you against these behaviours during the selection process:
- Seeing the Big Picture
- Developing Self and Others
- Leadership
Technical Skills
We’ll assess you against these technical skills during the selection process:
- Agile and Lean Practices
- Business Analysis
- Relationship Management
Benefits
- An employer pension contribution of up to 27%
- Annual leave rising up to 30 days, (based on your working pattern).
- Family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexi-time and compressed hours.
- Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring.
- An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.
Salary Information
Salary for this role is from £50,155 (Band min) to £60,781 (Band max).
Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.
Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.
Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.
This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.
Things you need to know
Security
Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete
Selection process details
This vacancy is using
Stage 1: Application
Your Application Will Consist Of Three Parts
- A Personal Details application form.
- Your employment history detailing your responsibilities, skills, accomplishments, plus your qualifications and relevant training. Please copy this information into the box field provided.
- Personal statement up to 750 words.
When Giving Details In Your Employment History And Personal Statement You Should Highlight Your Experience In Line With Essential Criteria Below
- Leading business analysis activities within complex projects/environments.
- Using a wide range of tools and techniques to identify improvements and make recommendations.
- Working collaboratively within an agile environment to deliver the best outcomes.
- Building and maintaining relationships with senior stakeholders.
- Supporting colleagues to take responsibility for their own learning and development.
The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria above.
For Hints and Tips on completing your application visit our blog
Important Information
- You will be asked to complete your employment history any information that you would customarily share on a CV should therefore be entered onto the application form.
- Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
- If your employment history/personal statement contains any personal details your application will be withdrawn.
Stage 2: Interview
Skills
There, you will be assessed against the following Behaviours and Technical Skills
If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams.
Behaviours
- Seeing the Big Picture
- Developing Self and Others
- Leadership
Technical Skills
- Agile and Lean Practices – Able to identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes. Able to recognise when something does not work and encourages a mind-set of experimentation. Can adapt and reflect, is resilient and has the ability to see outside of the process. Able to use a blended approach depending on the context. Able to help teams to manage and visualise outcomes, prioritise work and work to agreed minimum viable product (MVP).
- Business Analysis – Responsible for investigative work into problems and opportunities in existing and new services. Drives the analysis and collection of information and creation of to create recommendations for service improvements. Analyses large amounts of complex information and uses it to produce solutions.
- Relationship Management – Influences stakeholders and manages relationships effectively. Builds long term strategic relationships. Facilitates and delivers the business outcomes.
You will be asked to do a short presentation on a specific topic. Further details will be provided to candidates invited to interview.
Interviews will take place from late October and early November.
Sift and interview dates to be confirmed.
Further Information
A reserve list may be held for a period of 6 months from which further appointments can be made.
Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check t o Disclosure and Barring Service o n your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP’s terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.
Reasonable Adjustment
At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.
We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.
If you need a change to be made so that you can make your application, you should:Contact Government Recruitment Service via digitalrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
Feedback will only be provided if you attend an interview or assessment.
Nationality Requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
The
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Apply and further information
This vacancy is part of the
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact
- Name : Dani Gulam
- Email : Dani.Gulam@dwp.gov.uk
Recruitment team :
- Email : digitalrecruitment.grs@cabinetoffice.gov.uk
Further information
Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR.BUSINESSASSURANCE@DWP.GOV.UK.
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click
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