Job Location: Pune
- The Associate Engineer role is essential to ensure production platform stability for the Bank.
- To accomplish Production Stability objective, the Associate Engineer ensures expeditious and appropriate resolution of issues and proactively address potential ones.
- The role requires engagement with wide cross section of teams required to drive to resolution.
- The Associate Engineer builds robust and reliable Production Monitoring solutions and effectively automate any recurring manual activities.
Position Specific Responsibilities and Accountabilities
- SL2 Technical Support The primary responsibility of the candidate will be to provide fast-paced SL2 technical support for all applications primarily in the Risk domain.
- Additionally, managing the estate of Windows and UNIX application and database servers, with an emphasis on using refining Geneos monitoring to proactively maintain stability.
- Work in follow the sun-model support providing coverage for APAC/EMEA timezones, during holidays as well as weekends on a rota-basis Relationship Management
- There is a significant amount of day to day relationship management involved in this role in order to provide excellent service, concentrating especially on the values core to the bank.
- Work with wide cross section of teams, including SL3, Development, QA and central platform teams, effectively manage their expectations.
- Incident Management Create and manage high priority incident tickets.
- Work with members of the team and developers to resolve incidents, ensuring that affected users management are always kept informed.
- On-call support will be required on a rota basis both during the week and at weekends Change Management Working with developers to validate software releases ensuring advanced warning, appropriate technical and user testing has been completed.
- Ensuring that runbooks and information critical to successful release management are in place in advance of work occurring.
- Ensuring application monitoring is kept in line with application releases and change.
- Problem Management Ownership of problem tickets that have been raised for application set.
- Collaborate with technology partners to provide resolution for open problems or ensure that the appropriate parties have been tasked with doing so.
- Ensures PIR reporting and Root Cause Analysis Assists with the implementation of agreed remedies and preventative measures.
- Continual Service Management Process Improvement Reporting In the area of service quality and management, the role will involve
- Identify process improvements in the regional and global support models and assist in implementation Work with project managers on the introduction and supportability of new services and systems Produce MIS reports on the overall quality of services Follow up and resolve service quality issues Expectations
- There are a number of common expectations that all experts should demonstrate over and above their technical/specialist contribution.
These are also important for reinforcing our Deutsche Bank Values and Beliefs: Demonstrate high standards of client centricity to provide appropriate solutions to existing issues and proactively address potential issues. - Absolute adherence to established Incident Management and Change Management processes.
- People Management The behaviours provided below should be adopted by all Deutsche Bank employees in relation to their development and management of others.
- Exposure 6-9 years working experience in financial institution (preferred) in providing IT support and dealing with business users on support or requirement gathering Work with teams across countries, regions and time zones with a broad range of cultures and technical expertise.
- Ability to manage ambiguity, risk, and changing direction of projects and strategies
What we ll offer you
As part of our flexible scheme, here are just some of the benefits that you ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under child care assistance benefit (gender neutral)
- Flexible working arrangements
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above
Your key responsibilities
SL2 Technical Support
- The primary responsibility of the candidate will be to provide fast-paced SL2 technical support for all applications primarily in the Risk domain.
- Additionally, managing the estate of Windows and UNIX application and database servers, with an emphasis on using refining Geneos monitoring to proactively maintain stability.
- Work in follow the sun-model support providing coverage for APAC/EMEA timezones, during holidays as well as weekends on a rota-basis
Relationship Management
- There is a significant amount of day to day relationship management involved in this role in order to provide excellent service, concentrating especially on the values core to the bank.
- Work with wide cross section of teams, including SL3, Development, QA and central platform teams, effectively manage their expectations.
Incident Management
- Create and manage high priority incident tickets. Work with members of the team and developers to resolve incidents, ensuring that affected users management are always kept informed.
- On-call support will be required on a rota basis both during the week and at weekends
Change Management
- Working with developers to validate software releases ensuring advanced warning, appropriate technical and user testing has been completed.
- Ensuring that runbooks and information critical to successful release management are in place in advance of work occurring.
- Ensuring application monitoring is kept in line with application releases and change.
Problem Management
- O wnership of problem tickets that have been raised for application set.
- Collaborate with technology partners to provide resolution for open problems or ensure that the appropriate parties have been tasked with doing so.
- Ensures PIR reporting and Root Cause Analysis
- Assists with the implementation of agreed remedies and preventative measures.
- Continual Service Management Process Improvement Reporting
- In the area of service quality and management, the role will involve;
- Identify process improvements in the regional and global support models and assist in implementation
- Work with project managers on the introduction and supportability of new services and systems
- Produce MIS reports on the overall quality of services
- Follow up and resolve service quality issues
Expectations
- There are a number of common expectations that all experts should demonstrate over and above their technical/specialist contribution. These are also important for reinforcing our Deutsche Bank Values and Beliefs:
- Demonstrate high standards of client centricity to provide appropriate solutions to existing issues and proactively address potential issues.
- Absolute adherence to established Incident Management and Change Management processes.
People Management
- The behaviours provided below should be adopted by all Deutsche Bank employees in relation to their development and management of others.
Experience/ Exposure
- 6-9 years working experience in financial institution (preferred) in providing IT support and dealing with business users on support or requirement gathering
- Work with teams across countries, regions and time zones with a broad range of cultures and technical expertise.
- Ability to manage ambiguity, risk, and changing direction of projects and strategies.
- Ability to work in a fast paced environment with competing and alternating priorities with a constant focus on delivery.
- Ability to balance business demands and IT fulfilment in terms of standardisation, reducing risk and increasing IT flexibility.
- Experience in IT delivery in a large enterprise working on mission-critical IT systems support, working in an Agile environment (preferred)
- Experience of working in a delivery model based on agreed Service Level agreements and working to continuously improve the efficiency and quality of service delivered.
- Ability to provide out of hours coverage as needed including holiday and weekends. Experience working in follow-the-sun model with virtual and global teams
Techincal Skills
- Sound understanding of strong change management processes and controls in large organizations.
- Strong scripting experience in Java, Python and Shell
- Excellent problem solving skills in a distributed, multi-technology ecosystem.
- Solid understanding of messaging middleware like Solace, TIBCO or MQ using JMS
- Strong Knowledge of Oracle Management, SQL scripts, performance mgmt.
- Solid understanding of monitoring systems like ITRS Geneos, Netcool and Tivoli
- Knowledge of SQL and relational databases – ideally both Hive/Impala/SparkSQL and a traditional RDMS, such as Oracle
- Strong knowledge of configuration management tools like Ansible (preferred), Chef and Puppet
- Good understanding of server technologies: Unix, Linux and Windows
- Understanding of Agile and Safe methodologies (preferred)
- Good understanding of Hadoop and data visualization tools like Tableau will be a plus
- Prior experience of working in DevOps will be a plus
- Broad ITIL / best practice service context within a real time distributed environment (ITIL v3 foundation certificate desired)
- Insert the experience and exposure required to carry out the position, using as much space as required:
Education/ Qualifications
- Bachelor of Science degree from an accredited college or university with a concentration in Computer Science or Software Engineering (or equivalent) – with a minor in Finance, Mathematics or Engineering (preferable)
- ITIL, Agile, DevOps certifications will be an advantage
Submit CV To All Data Science Job Consultants Across India For Free
🔍 Explore All Related ITSM Jobs Below! 🚀
✅ Select your preferred “Job Category” in the Job Category Filter 🎯
🔎 Hit “Search” to find matching jobs 🔥
➕ Click the “+” icon that appears just before the company name to see the Job Detail & Apply Link 📝💼
Leave a Reply