Job Title: Production Support Engineer
Location: Pune, India
Role Description – Summary:
Production Support Engineer designs and implements technical solutions and configures applications in different environments in response to business problems. With the partial/ full ownership of Production platforms, Senior Engineer is required to ensure environment stability, expeditious and timely resolution of Production issues, ensuring minimal downtimes and continuity of services. Further the Senior Engineer investigates, proposes and implements various solutions, standardizing where possible, to ensures stability and reliability of the application platforms. The person performing the role may lead delivery of other members of the team and controls their work where applicable.
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under child care assistance benefit (gender neutral)
- Flexible working arrangements
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above
Key Responsibilities / Tasks:
Production Support Engineer
Supports the production platform, carrying out monitoring and remediation of issues and specific maintenance tasks as per the run book procedures.
Works with Delivery Services e.g. (Fabric, Infrastructure, Cloud) on improvements to service availability and resilience
Owns the logs that track manual tasks, remediation and system improvement
Second line of defence for Incident Management – gathering data for investigation and identification of root cause through to resolution
Defines and creates Run Book entries and knowledge articles based on incidents experienced in the production environment
Application Analysis
Carries out deep technical analysis of the production to identify performance, stability and resilience enhancements
Assists in design and creation of NFRs through identification of further requirements
Incident Management
Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution.
Facilitates recovery, following resolution of incidents.
Documents and closes resolved incidents according to agreed procedures.
Change Management
Assesses, analyses, develops, documents and implements changes based on requests for change.
These could be technical and/or functional solutions as provided by Development and/or other Production Engineers ensuring segregation of duties
Configure the application in response to business and/or technical problems and in accordance with provided requirements and agreed design principles
Problem management
Investigates problems in systems, processes and services.
Ensures PIR reporting and Root Cause Analysis
Assists with the implementation of agreed remedies and preventative measures.
Attends Program Meetings to prioritize owned stability and performance enhancements as identified in production
Release and deployment:
Uses the tools and techniques for specific areas of release and deployment activities.
Administers the recording of activities, logging of results and documents technical activity undertaken.
May carry out early life support activities such as providing support advice to initial users.
Production Readiness and Testing
Working closely with the Change teams in driving and embedding the Production readiness controls as part of the Software delivery lifecycle.
Builds keep list of NFRs and ensures adherence through design forums
Reviews requirements and specifications and defines test conditions
Analyses and reports on test activities and reports risk and issues associated with own work.
Requirements:
- Banking Domain Knowledge and working with ledger and sub ledger platform is must.
- DevOps resource, with an ability to drive the right level of DevOps Production engagement and controls within the Change organization.
- Ability to work in a fast paced environment with competing and alternating priorities with a constant focus on delivery.
- Ability to balance business demands and IT fulfilment in terms of standardization, reducing risk and increasing IT flexibility.
- Experience in IT delivery in a large enterprise working on mission-critical IT systems working in an Agile environment.
- Proven history of working in a delivery model based on agreed Service Level agreements and working to continuously improve the efficiency and quality of service delivered.
Skills:
- 7-10 years of prior working experience in regulatory reporting in a global banking / insurance organization.
- Strong working / scripting experience in Oracle, Unix Shell Scripting. Python and debugging skills.
- Working experience in Control-M and Monitoring Tools.
- Solid understanding of monitoring systems like ITRS Geneos and configuration of it.
- Experience in Hadoop managed services (HMS) and analytics applications
- Strong Knowledge of Oracle Management, SQL scripts, performance mgmt.
- Strong understanding of Unix, Linux and Windows
- Understanding of Agile and Safe methodologies (preferred)
- Good understanding of Hadoop and data visualization tools like Tableau will be a plus
How we’ll support you:
- Training and development to help you excel in your career
- Flexible working to assist you balance your personal priorities
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs
About us and our teams
https://www.db.com/company/company.htm
Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
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