Job Location: Harrisburg, PA
Business Support Analyst (Automation focused)
Join a 100+ Year old and growing electronics and technology company based in Harrisburg, PA that offers an employee stock ownership plan, competitive pay, an excellent benefits package and paid time off to volunteer in the community.
- We are empowered by our employee co-owners who provide the industry’s best service and we promote a collaborative culture.
- We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.
- We offer an Employee Stock Ownership Plan, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement and Tuition Assistance.
- As a D&H Co-Owner you receive numerous discounts on services.
We are looking for a Business Support Analyst (Automation focused) to support our IT Department.
Summary
A Business Support Analyst (Automation focused) serves as second level escalation for application production issues raised to the Help Desk. This analyst is the bridge of communication between business stakeholders and IT staff for application issues. The analyst is responsible for troubleshooting reported issues, identifying root cause and determining remediation. This may require the analyst to coordinate across teams to complete and take actions to facilitate that remediation. All of this is done with a business-oriented perspective to ensure customer satisfaction.
Responsibilities
- Primary support will be RPA (Robotic Process Automation) and Workflow Processes.
- Develop an understanding of the end users’ current business processes (within area of support).
- Understand how system(s) functionality complements business processes.
- Prevent business impact due to issues.
o Actively monitor systems for indicators of issues.
o Identify patterns/trends that may become a problem.
- Own production issues and coordinate/lead resolution.
o Troubleshoot production application issues raised by business users to determine root cause.
o Coordinate across appropriate business and IT teams to determine root cause and ensure appropriate individuals take necessary steps to remediate issue.
o Take point on communicating with business stakeholders during issue and once resolution is achieved.
o Maintain knowledge base for functional area.
- Initiate system improvements.
o Create bug when application does not function per approved requirements/design. Lead user acceptance testing of bugs with business stakeholders.
o Propose enhancement opportunities to Business Analysts.
- Complete knowledge transfer with Business Analyst for efforts approved for production.
- Complete production data changes.
- Provide updates on status of assignments (progress, milestones, issues).
- Support and mentor team members.
- Adhere to IT processes, including but not limited to:
o Change Control
o Security
- Participate in Release Management meetings (when applicable).
Requirements
- Formal Degree in Business or Information Technology preferred.
- 1+ years in a Business Analyst, Technical Support, or closely related role.
- 1+ years of Automation or Process-centric support preferred.
- 1+ years of Sales support preferred.
Why Should You Apply?
- Opportunities for growth and development.
- Great benefits.
- Competitive industry pay.
- Excellent Work/Life Balance.
EOE
Submit CV To All Data Science Job Consultants Across United States For Free