Job Location: Bangalore
Job Description :
Context/Scope:
Diageo Digital & Technology (DT) is a multi-functional, digital delivery function established to liberate and equip markets to deliver the Diageo’s Strategic Priorities. This is achieved through:
- Putting our customers at the heart of delivery
- World class end to end process execution
- Generating performance enhancing insights from data
- Providing CPG leading digital capabilities and solutions
- Responding to and embracing change
D&T plays a critical role in enabling Diageo’s digital agenda through delivering our strategic priorities in many areas, including E-Commerce, Digital Marketing, Demand Sensing and Manufacturing Optimisation.
The Application Support Lead role sits within the Customer Product Line Run team and the aim is to enable greater stability and security through a structured and consistent approach to delivering IT operations. The D&T Run organisation is responsible for running a resilient and secure technology landscape at agreed service levels, at lowest cost, securely and compliantly, while improving performance.
This role will be focused on all operational support activities for Diageo’s Customer application services with a focus on majorly Salesforce platforms.
As Diageo has moved towards providing users with Digital Marketing services to drive a more ‘Digital customer experience’ and improving productivity globally, this has driven the requirement for the need to have a dedicated operations team to support these solutions. This role is a part of the team responsible to ensure highest 24 hour/7day critical system availability.
Financial
Not Applicable
Complexity
- Responsible for tasks including internal housekeeping, documentation and analysis
- Actively contribute to ongoing process improvement, problem resolution and workflow improvements
- Lead day-to-day break-fixes, root cause analysis, build efficient solution improvements. You will be the go-to person for all engagement tool downtime or real-time problems
Leadership Responsibilities
- Candidate should be able to quickly build trust and earn credibility by conveying their knowledge of technology and industry.
- Candidate should have the impeccable communication skills required to deliver clear instructions and next steps
- Candidate should be able to manage end user (brand teams and agencies) expectations with speed and clarity
Purpose of Role
- For the Diageo Digital and Technology team, security comes first. The BAU lead role is critical for ensuring that the platform meets Diageo technology, data privacy and ITGC standards
- To act as a single point of contact liaising between the vendors and Diageo internal teams to ensure smooth and streamlined operations
Top 3-5 Accountabilities
- Execution of all the pre-defined Diageo security and compliance controls e.g., vulnerability management/pen testing management, change/patch release management etc.
- Liaise with the vendors / 3rd parties for day to day operations
- Application ownership
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Qualifications and Experience Required
- Strong understanding of technology security and compliance controls
- Excellent organization skills
- Meticulous attention to detail
- Ability to manage a vast amount of stakeholder requests
- Excellent problem-solving skills
Other role requirements-
- Experience working across global process and compliance controls
- Self-starter as well as being able to work as part of a cohesive, integrated team.
- The ability to understand business needs and technical constraints.
- Strong listening, questioning, problem solving and analytical skills.
Worker Type :
Regular
Primary Location:
Bangalore Karle Town SEZ
Additional Locations :
Job Posting Start Date :
2022-01-31-08:00
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