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Job Location: Englewood, CO
Job Detail:
Department Summary
DISH is a Fortune 250 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We also pioneered the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.
Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.
We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.
Opportunity is here. We are DISH.
Job Duties And Responsibilities
As the CX Analyst, you’ll join DISHs award-winning Customer Experience Transformation Team (CXT) to bring analytic concepts to life, helping the business make informed decisions about customer experience. You’ll be responsible for creating satisfying or compelling experiences for our customers, with a focus on reshaping the customer experience to maximize communication. You’ll develop an expert understanding of touchpoints across the entire customer journey, paying close attention to customer feedback and designing an experience that is in line with what the consumer expects and enjoys. You’ll be the customer’s biggest advocate!
Responsibilities:
- Experience with customer data including interaction, behavioral and voice of the customer data
- Familiar with customer experience data in an omnichannel setting, with exposure to emergent technologies and platforms that enable these work-streams
- Extensive experience in analytics and data visualization with the ability to translate data into actionable insights
- Excellent organizational, verbal, presentation, visual, storytelling, and written communication skills. Capability to communicate complex ideas effectively
- Keen attention to detail and organization; the ability to manage and execute multiple delivery engagements simultaneously.
- History of excellent, positive teamwork, proactive collaboration and highly effective problem resolution skills with ability to influence actions across the business.
Skills, Experience And Requirements
A Successful CX Analyst will have the following:
- Excellent quantitative, qualitative, and analytical abilities, with proficiency in statistics
- Understanding of when to apply prescriptive, predictive, diagnostic, descriptive, and cognitive analytical methods
- Deep expertise in spreadsheets and presentation tools such as Google Sheets and Slides.
- Experience with creating extracts and visualizations in Tableau or similar tools
- Excellent written and verbal communication skills with the ability to write reports and procedure documents
- Commitment to the Dish culture of Curiosity, Pride, Adventure and Winning
- Bachelor’s degree from a four-year college or university in a quantitative field such as statistics, data science, or business analytics (MS or MBA is preferred)
Salary Range
Compensation: $94,000.00/Year – $122,200.00/Year
Benefits
From versatile health perks to new career opportunities, check out our benefits on our careers website . Successful completion of a pre-employment screen, to include a drug test and criminal background check.
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