Job Location: Midlothian, VA
At Dominion Energy we love our jobs. That’s right. Love. Every day we go to work filled with passion to be excellent, to creatively problem solve and to innovate. These are exciting days for energy companies, and Dominion Energy aims to shape the future of energy in America. We are looking at all of our work with fresh eyes, retooling everything we do, in every part of the company, to operate more sustainably and to deliver energy more reliably than ever. We are looking for interesting, independent thinkers and doers who can help shape the culture of a forward-looking company that’s proud of its rich legacy. Are you a change agent? Do you think differently? Do you want to fall in love with your job? If you answered “yes,” then read on!
This position does not offer relocation assistance.
Job Summary
- Gathers and analyzes customer calls and various computer data to determine location and cause of power outages.
- Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations.
- Performs callouts in ARCOS for service restoration, emergencies, planned overtime, and fill-shifts.
- Duties may extend to maintaining accurate information and movement in Crew Manager.
- Performs as Local Storm Analyst and maintains an ability to travel to impacted offices.
- Accurately manages Estimated Restoration Times to customers.
- Provides accurate and timely information to customers and first line resolution to customer complaints.
- Duties may extend to direct customer correspondence.
- Provides accurate and timely information to customers, and first line resolution to customer complaints.
- Duties may extend to direct customer correspondence.
- Prioritizes, schedules, and manages non-emergency preventative maintenance and customer-requested work in a timely and cost-effective manner.
- Duties may extend to full creation, set up, packaging, permitting, joint-use interaction, as-builting and reconciling discrepancies for ARM and trouble work.
- Recognizes the financial impact of gathering and maintaining accurate information in all systems.
- Financial responsibility may extend to monthly budget reviews, financial report analysis, evidence collection and submission of cross-charge requests where applicable.
- Prioritizes, dispatches and manages streetlight work.
- Duties may extend to full set-up, packaging, permit work, as-builting, reconciliation, billing interaction, GIS editing and job closing.
- Perform other duties as requested or assigned.
Required Knowledge, Skills, Abilities & Experience
- Up to 2 years of demonstrated related experience plus a preferred Associate’s Degree (or 4+ years of related experience with a High School Diploma/GED). Note: A partial year of related work experience of 6 months or greater will be considered one year towards the qualifications.
- Basic knowledge of distribution and transmission systems
- Ability to learn job-specific computer applications
- Ability to handle constantly changing and emerging priorities
- Ability to address multiple tasks simultaneously
- Maintains a working knowledge of TRSi, the ARM suite, ARCOS, CBMS, GIS
- products, SRRS, and other office software
- Skills: Interpersonal; verbal and written communications; customer service; analytical thinking; good computer skills and proficiency working in various software applications such as Microsoft Office and other Windows based applications.
- Problem resolution skills
- Demonstrated sound analysis skills
- Actively Enrolled or has completed Operations Analyst Training in the ROC
The company is actively seeking United States military veterans and service members who meet the qualifications. Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined above.
Education Requirements
- Associate Degree Preferred or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education
Licenses, Certifications, or Quals Description
Working Conditions
Other Working Conditions
This position requires shift work. Must be available for planned and emergency overtime.
Test Description
Export Control
Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.
Other Information
We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more. To learn more about our benefits, click here dombenefits.com.
Dominion Energy is an equal opportunity employer and is committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status.
You can experience the excitement of our company – it’s the difference between taking a job and starting a career.
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