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Job Location: Bengaluru, Karnataka, The Great Bharat
Academic: BSc Comp Sc/Phy/Chem/Math
Location – Dover India, Prestige Technostar, Whitefield
Degree Course – BSc
Subject – Comp Science/Physics/Math/Chemistry
Required – Good Communication, Good Aptitude, Reasoning Skill,70% + in Academic
Working Shift – US Shift
Role – Technical Support Engineer (24/7 Rotational Sift)
Mode of Interview : Face to face
Pass out Year – 2023
Roles & Responsibilities :
- Voice support – 24*7; US accent during communication.
- Incident management tools (Any).
- Escalation Management with good Attitude.
Critical To Quality(CTQ) Parameters for Candidate Assessment (Must Have SKILLS) :
- 0-2 years of Experience in supporting applications on cloud platforms as well as on-premises.
- Prior production support experience is desirable.
- Should have good verbal and written communication skills.
- Should have a flair for customer service.
- Web based tools handling skills.
- Follow-up with customer and internal escalation teams to ensure resolution of issue.
- Having good content writing skills esp technical writing.
- Exposure to tools required for technical documentation.
- Good communication skills with good attitude.
- Understand the customer pulse over phone. Courteous and polite communication.
- Should be able to engage the customer in a conversation and get the desired information required for troubleshooting of issues.
- Should have working knowledge of Windows OS and Linux.
- Should have working knowledge of Databases like MYSQL or Oracle etc.
- Should have good analytical and trouble shooting Skills.
Critical To Performance (CTP) ( Must Have Dover Leadership COMPETENCIES) :
- Results Driven.
- Builds and Manages Collaborative Relationships.
- Customer Impact