Dover India | BSc – Fresher Hiring – 2023 Pass Out | Bengaluru, Karnataka, The Great Bharat | | 2023-03-01

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Job Location: Bengaluru, Karnataka, The Great Bharat

Job Detail:

Fresher Hiring

Academic: BSc Comp Sc/Phy/Chem/Math

Location – Dover India, Prestige Technostar, Whitefield Jyotish Jyotish - Career & Life Prediction

Degree Course – BSc

Subject – Comp Science/Physics/Math/Chemistry

Required – Good Communication, Good Aptitude, Reasoning Skill,70% + in Academic

Working Shift – US Shift

Role – Technical Support Engineer (24/7 Rotational Sift)

Mode of Interview : Face to face

Pass out Year – 2023

Roles & Responsibilities :

  • Voice support – 24*7; US accent during communication.
  • Incident management tools (Any).
  • Escalation Management with good Attitude.

Critical To Quality(CTQ) Parameters for Candidate Assessment (Must Have SKILLS) :

  • 0-2 years of Experience in supporting applications on cloud platforms as well as on-premises.
  • Prior production support experience is desirable.
  • Should have good verbal and written communication skills.
  • Should have a flair for customer service.
  • Web based tools handling skills.
  • Follow-up with customer and internal escalation teams to ensure resolution of issue.
  • Having good content writing skills esp technical writing.
  • Exposure to tools required for technical documentation.
  • Good communication skills with good attitude.
  • Understand the customer pulse over phone. Courteous and polite communication.
  • Should be able to engage the customer in a conversation and get the desired information required for troubleshooting of issues.
  • Should have working knowledge of Windows OS and Linux.
  • Should have working knowledge of Databases like MYSQL or Oracle etc.
  • Should have good analytical and trouble shooting Skills.

Critical To Performance (CTP) ( Must Have Dover Leadership COMPETENCIES) :

  • Results Driven.
  • Builds and Manages Collaborative Relationships.
  • Customer Impact

Apply Here


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