Job Location: Poona
Description:
If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. We are looking forward to a Associate Analyst – IT Asset Management based in Pune, India. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are – it’s in our values, part of our vision, and our clearly defined aspirational goals. This exciting role offers opportunity to:
- This position will be part of IT Service Management organization within the Infrastructure Services value stream. Primary function for this role is to support Enterprise IT’s Asset Management function in managing Eaton’s hardware and software inventory and licensing, handling leased asset tracking and billing for North America’s leased laptops, desktops & servers, tickets supporting IT’s PC Regional Deployment Center (RDC) end of lease processes, and carrying out operational activities including Request Fulfillment and Incident Resolution tickets.
- Manage the capturing of procured IT assets and update in Asset Management system for the Enterprise
- Supervise the PC Lease cycle for the leased assets and update lease asset data in Asset management system for the Enterprise. Coordinate issues with leasing company, and IT Site IT Support (SIS) site lease coordinators
- Process chargebacks for PC and Server Lease and software licenses, and answer queries related to chargebacks.
- Ensure the data health of asset records in the Asset Management System. Manage automated and manual updates of data in Asset Management System
- Develop reports and/or maintain stats to enable calculation of metrics and data analysis and tracking.
- Follow up for leased equipment returns and credits with vendors as needed.
- Accept the queries and requests from the Asset Management mailbox and answer the queries/ process the requests.
- Understand and resolve any issues related to asset management – asset tracking / lease / licenses / chargeback and procurement
- Identify system, supplier, users and process issues and drive corrective action to resolution.
- Assist Manager – Asset Management as needed.
Qualifications
Requirement:
- Bachelor’s degree or specific experience in the specialized knowledge listed here.
- Excellent communication skills, both written and oral
- Must have appropriate IT systems knowledge and be able to apply current policies and standards
- A premium is placed on customer service skills. The ability to communicate with and make comfortable the user community is extremely important.
- Capability to work with multiple Eaton teams (IT, Finance, business stakeholders), as well as external Vendors.
- Must have the required understanding of business needs to support the business, rather than merely supporting the technology
- Must also have demonstrated capability in process definition and documentation
- ITIL certification is a plus
- Hands-on experience with MS Office applications (particularly Excel, including pivot tables) and ServiceNow.
- Strong analytical and reporting skills
- Must be self-motivated and able to work with minimal supervision.
Yes! Because you are the one we are looking for, we hope to hear from you now!
#LI-SA1
Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries.
Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030.
Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above.
Job: Information Technology
Region: Asia Pacific
Organization: Corporate Sector
Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time
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