Job Location: Pune
If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. We are looking forward to a Associate Customer Support Representative – APAC Region in Eaton’s Sales and Marketing Center, based in Pune, India. In Eaton, making our work exciting, engaging, and meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are – it’s in our values, part of our vision, and our clearly defined aspirational goals.
This position will provides the various internal stakeholders with product, delivery, pricing, claims/returns and program information. Manages orders, including order entry and order changes. Expedites orders and shipments with operations. Responsible for maintaining accurate customer information, validating price, verifying order terms and conditions, confirming routing rules and entering shipment, quantity and date information. Emphasis is on world class customer service that is a competitive weapon and contributes to the growth of the business.
This exciting role offers opportunity to:
- Receives, reviews and completes selected Purchase Orders (PO) and Purchase Order modifications in the various ERP systems by following the processes defined and tools provided.
- Will be responsible for processing PO’s for direct material.
- Expedites orders to prevent customer line downs or machine downtime. Processes emergency and/or expedited orders and shipments in a timely manner.
- Provides product information or leverages internal resources to fulfill requests.
- Update SO’s to reflect date of corresponding PO’s for indent sales orders.
- Proves to be highly accurate, reliable and timely on activities delegated by the Sites.
- Maintains accurate and organized order files, order acknowledgments.
- Proactively communicates in a timely manner with external customers about order verification, order status, pricing and shipment status.
- Communicates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests.
- Should have good command over systems with a good typing speed.
- Promotes customer satisfaction and achieves cycle time reduction through team-based problem solving.
- Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds stakeholder relationships.
- Should have experience of working in rotational or fixed night shifts.
Qualifications
- Bachelor’s
- Minimum 3 years’ experience in Customer Service, Call center atmosphere and or Materials related field.
- Understanding of Eaton business processes & systems.
- Data entry skills, including proof reading.
- Knowledge of ERP (Oracle), business intelligence platforms (Power BI, QlikView), order management (including MFG/PRO & Pharos) software programs.
- Microsoft office (Excel, Word, PowerPoint.
- Solid understanding of markets (customers, end customers and competitors) and how our products service those markets.
- Organization and time management skills.
- Mathematical skills.
- Reasoning ability.
- Problem Solving Skills.
- Phone skills and customer communication skills.
- Out-of-the-box thinking.
- Ability to quickly adapt to change and successfully manage urgent/high and multiple priorities.
- Understanding of Eaton Business Excellence Award (EBEA) requirements.
Yes! Because you are the one we are looking for, we hope to hear from you now!
What you will get from us
Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees.
We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.
We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Job: Sales
Region: Asia Pacific
Organization: Corporate Sector
Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: No
https://bigdatakb.com/eaton-hiring-associate-customer-support-representative-bigdatakb-com-28-jan-22/
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