Job Location: The Great Bharat
About us: Eightfold was founded with a vision to solve for employment in our society. For decades, the connection between individuals and opportunities has been based on who the individuals are and the strength of their network, vs. their potential. Eightfold leverages artificial intelligence to transform how to think about skills and capabilities for individuals as well as how jobs and career decisions are made. Eightfold offers the industry’s first AI-powered Talent Intelligence Platform to transform how organizations plan, hire, develop and retain a diverse workforce, enabling individuals to transform their career. To date, Eightfold AI has received more than $410 million in funding and a valuation of over $2B from leading investors to further our mission of finding the right career for everyone in the world. If you are passionate about solving one of the most fundamental challenges of our society – employment, working on hard business problems and being part of an amazing growth story – Eightfold is the place to be! As Eightfold’s Data Operations & Salesforce Architecture Sr. Manager you’ll be responsible for designing and building project solutions across the Salesforce platform (e.g. Sales Cloud, Service Cloud, Marketing Cloud). The ideal candidate should have 8+ years of technical experience and have proven ability to analyze, design and optimize processes utilizing the Salesforce platform, increasing user adoption, and driving best practices. You should also feel very comfortable interfacing with stakeholders at all levels, with the ability to translate technical information into laymans terms, clearly explaining design options and their potential impact. Key responsibilities: Responsible for designing and configuring Salesforce by partnering with the internal teams to improve operational efficiency, achieve substantial revenue growth, and deliver an amazing customer experience Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience Deliver the highest levels of service to stakeholders through stitching data across multiple platforms, monitoring quality, and driving continual process improvements Data Governance- Maintain data quality and data cleanup in Salesforce system through data quality rules to remove duplicate data and cleanse inaccurate data Work with end-users to provide best practices and tips on Salesforce usage including training, documentation, and support as necessary. Salesforce configuration changes, including (but not limited to): fields, objects, page layouts, lightning pages, and flows Manage Salesforce users, public groups, profiles, permission sets, and other administrative responsibilities Provide end-user support through support tickets, training, and documentation Qualifications You have a bachelors degree required in Computer Science, Software Engineering, Business Minimum of 8 years of experience as Salesforce Admin/Sr.Salesforce Admin Salesforce CPQ Certification. Other technical Salesforce Certifications are highly desired 2+ years of management experience preferably within a SaaS organization with customer-facing technical teams Experience driving the operational aspects of building and delivery in a sales organization You possess outstanding written and verbal communication skills, with the ability to go a mile deep with technical customer resources or to explain the most basic capabilities to a business user You have excellent presentation skills for presenting both business oriented solutions and sophisticated technical concepts Proficient in Salesforce SOQL, Apex, and HTML Knowledge or Prior Coding experience (Java or C#, JavaScript, python, Ruby, HTML5, etc.) is always welcome Experience with data governance and management We are a team of self-starters who excel in their fields. We believe in giving you responsibility, not a task. We want you to have ownership and pride in the work you are doing and see the positive impact of your work on your colleagues, our customers, and the world. We believe in providing transparency and support, so you can do the best work of your career. Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.
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