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Eli Lilly | Jobs | IBU MCTO Business Analyst | BigDataKB.com | 10-02-22

Job Location: Bangalore

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Detailed Description:

Lilly International Business Unit IDS Medical, Commercial Transformation, and Operations Team (MCTO) is accountable for leading the deployment and adoption of Next Generation Customer Engagement/ Multichannel Engagement capabilities into the Lilly International Business Unit affiliates (+120 countries). The MCTO Team defines, plans, and deploys multi-channel, digital, web, mobile, productivity and analytics services and solutions that support the medical and commercial transformation.

The IBU MCTO Business Analyst is a member of the MCTO Team and leads and coordinates the deployment of such capabilities across multiple countries, from project initiation to post go-live.

Key Responsibilities:

  • Understand what the business does, how they work (business processes), which systems they use, which goals they want to achieve and which systems they use to evaluate whether these goals have been achieved
  • Work with business partners to understand their needs and assess whether there is a standard platform/system that meets these needs or whether they are going into untested/unproven terrain
  • Explain to business partners what is possible on a given platform
  • Collaborate with business partners to identify and define high level business requirements, epics, user stories and test cases and effectively communicate them to software vendors, developers, and testers.
  • Collaborate with internal IDS teams that include architecture, platform owners, subject matter experts and quality to turn high level business requirements into technical requirements, user epics, user stories and designs
  • Help business partners prepare for system deployment (OCM), assess end user’s training needs, and understand what is needed for good system adoption and identify and promote best practices.
  • Closely Collaborate with different Project key stakeholders and ensure a smooth deployment and transition to Service Management as part of the solution deployment.
  • Ensure the project moves through the different stages of the software development lifecycle until the IT asset has been delivered.
  • Ensure that incident, problem, configuration, and change/release management are all done with alignment and understanding of business need.
  • Understand which systems support which business processes to connect the dots and build integrations between platforms while discussing with platform owners
  • Take or support initiatives that increase platform adoption and drive re-use (e.g. templates, standard workflows, standard reports etc.).
  • Identify opportunities to improve efficiency of current services and drive the implementation of these improvements.
  • Manage external service provider(s) throughout system development, testing and deployment
  • Help business requester understand User Experience during design and development of systems

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( [email protected] ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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