Emerson | Senior Quality Assurance Analyst | Chandigarh | Bharat | BigDataKB.com | 2023-03-05

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Job Location: Chandigarh

Job Detail:

  • Automation Testing experience: writing test script, review peer s test script, execute and update
  • Familiar with Agile process. SAFe agile experience and training is much preferred
  • Familiar with cloud-based development and DevOps
  • Requirement Analysis and designing detailed test cases and procedures from requirement specifications.
  • Test new applications and repeat testing for existing products.
  • Ensure all product releases meet or exceed defined quality goals.
  • Work with business analysts, development teams, and internal groups to ensure customer requirements are being met.
  • Document test cases and defects as needed.
  • Work in a virtual team environment and follow procedures to maintain team s high standard for functional and usability testing.
  • Perform execution of test plan, continually analyzing test efforts for completeness.
  • Perform system integration, functional, regression, user interface and performance testing on modifications and enhancements prior to production releases through manual techniques.
  • Analyze all technical issues related to the applications, utilizing excellent customer service skills, problem solving skills, and technical thinking/reasoning skills.
  • Develop functional expertise on multiple systems supported by the QA and Support group.
  • Thoroughly test applications prior to release or upgrades. Regression test live applications.
  • Measure and analyze application issues to determine root causes and develop technical and training solutions to minimize reoccurrences and severity and report results to manager.
  • Accurately document all customer issues, resolution steps, and gather feedback in support tracking software to enhance identifying and reporting trends leading to recurring technical problems.
  • Develop and publish Support Knowledgebase articles for internal and external users for use in troubleshooting, training, and other areas as defined.
  • Be a quick learner, eager to leverage new technologies in a virtual team environment and educate self on new releases as well as test functionality and report on issues found.
  • Handle several priorities and manage knowledge of multiple applications and their features.
  • Understand bug severity and be able to prioritize and escalate issues.
  • Work independently with engineering and product management as required following up on any issues identified.
  • Run manual regression test plans to identify bugs and defects.
  • Record and maintain the details of any bugs assigned or found in our Test Track bug tracking system.
  • Gather and forward customer feedback and suggestions for application improvement.
Required Skills – External

Education / Training

  • Bachelor degree in Computer Science, MIS or related field.

Experience range – 5-7 years

  • Minimum 5+ years of experience in testing.
  • Prior technical support experience required
  • Prior customer service experience preferred
  • Strong Problem Solving, analysis and testing skills
  • Experience with Microsoft technologies
  • Ticket tracking software experience
  • Excellent communication, organization, and interpersonal skills
  • An understanding of the software development cycle and testing of web-based applications
  • Able to work under pressure and time constraints
  • Associates degree in computer or business related field plus a minimum of three years telephone support or combination thereof
  • Iterative Development and Release Management process experience in an Agile Scrum environment is a plus
  • Basic development and SQL experience is a plus
  • Mobile testing experience is a plus
  • Automation testing experience is a plus

Apply Here

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