Job Location: Hyderabad
Summary
The Hosting Services Analyst works as a member of the Operations team within Epiqs Electronic Discovery division. In this role, Analyst is responsible for both overseeing Hosting Services Analysts work and also working on Document Productions and 3rd Party Hosting of data and will report directly to the Manager of Hosting Services. The purpose of this position is to work on critical and time sensitive document productions and also loading of client data to various Hosting Platforms. Strong attention to detail, high quality work product and frequent interaction with project managers is also a major function of this role. Work is performed across three shifts so it represents a 24 hour per day, 7 day per week and 365 days per year operation.
Responsibilities
- Oversee daily tasks and workflows performed by the Hosting Services department as directed by management
- Ensure daily services requests are assigned to team members and executed accurately in accordance with client deadlines
- Ensure all QC procedures and protocols are followed
- Responsible for performing the most complex and custom document productions which includes creation of custom and complex metadata load files, natives files, text files and images. Also responsible for loading of client provided 3rd party data to multiple review platforms and performing custom modifications to the provided data as required
- Complete extensive reviews of custom and complex productions specifications and considerable direct interactions with project managers is required
- Generate reports from various database platforms to meet client requests
- Trouble-shoot and resolve issues from Hosting Analysts and Client Services prior to escalation to managers
- Provide guidance to Hosting Analysts on multitasking and set the example in quantity of work performed
Requirements:
- At least one years experience in the litigation support industry is required
- At least one years experience performing complex document productions and 3rd party loading is required
- Intermediate knowledge of several ESI data hosting platforms (e.g. Relativity, Concordance, Summation etc.)
- Must be flexible in working long hours and have the ability to work earlier and later than their scheduled shift to meet often last minute and tightly compressed client deadlines
- Must possess a strong understanding of electronic discovery tools and technology with an advanced level understanding of eDiscovery Processing and data extraction
- Possess and employ effective verbal and written communicate skills and work positively and effectively with other company departments
Skills, and Abilities
- Bachelor s degree or equivalent combination of education and experience; a degree in Computer Science, Business Management or a closely related field of study is preferred
- Experience working under tight deadlines in a fast-paced technical environment is strongly preferred
- Ability to perform troubleshooting and learn customized proprietary software
- Excellent communication skills (written and verbal)
- Strong organizational skills and an extreme attention to detail is required
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