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Epsilon | Jobs | Process Analyst | BigDataKB.com | 02-02-22

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Job Location: Bangalore/Bengaluru

 

The Process Analyst role is responsible for supporting one or several processes, including, but not limited to monitoring quality of customer calls, secured email responses to customer queries and disputes, routing for review of open items, etc. across customer-initiated associate touchpoints, and customer-impacting back-office activities for Regulatory and Procedural compliance and/or optimal customer experience. The role is responsible for executing the assigned support processes in a timely and accurate manner in adherence to documented procedural and compliance requirements. The incumbent is required to meet established performance standards and maintain operational acumen for the assigned processes.

Essential Job Functions (specifics vary based on process)

Compliance and process – Ensure s compliance with relevant company and regulatory guidelines . Quickly learns applicable policies, processes, and operations to execute on the assigned process. Takes efforts to gain and maintain knowledge of Regulatory requirements and Procedural guidelines to maintain applicable industry, business, and operational acumen. Proven ability to accurately follow published procedures and execute on processes as per established criteria. Processes defined minimum number of transactions/units of assigned process on a monthly basis. Demonstrates technical aptitude by understanding current state functionality.

Performance – Achieves expected scores on key performance metrics such as accuracy, productivity, TAT, etc. in processing of assigned support process as per defined performance standards for each process. Cross trains on various processes as per business need . Establishes and meets critical deadlines while prioritizing multiple activities and complex projects simultaneously. Influences change, prioritizes efforts on critical initiatives , and works to identify find solutions to opportunities. Demonstrates attention to detail and accuracy by analyzing data and drawing conclusions based upon the data. Works independently to achieve i ndividual and team organizational goals

Business Relationships – Demonstrates outstanding Verbal and Written Communication skills when working with internal and external partners. Demonstrates ownership by driving time bound outcomes , utilizing critical thinking skills to help analyze business problems and recommending solutions, and collaborating with stakeholders to resolve problems and gaining consensus on the best solution.

Reports to: Lead or above

Working Conditions/ Physical Requirements : Normal office environment , no travel required.

Direct Reports : None

Minimum Qualifications :

Bachelor s degree in humanities, arts, science, commerce or equivalent education

Two to five years experience in a fast paced, process- driven environment and ability to meet target productivity and quality goals.

Education Requirements:

Bachelor s Degree (Required)

Certifications:

Work Experience

Two or more years Skills

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