Industry Type:
BFSI / Fintech / NBFC
Job Detail:
Management Level
F
Company Overview:
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.
EQ India began its operations in 2014 as a Global India Captive Centre for Equiniti, a leading fintech company specialising in shareholder management. Within a decade, EQ India strengthened its operations and transformed from being a capability centre to a Global Competency Centre, to support EQ’s growth story worldwide.
Capitalising on India’s strong reputation as a global talent hub for IT / ITES, EQ India has structured the organisation to be a part of this growth story. Today, EQ India has evolved as an indispensable part of EQ Group providing critical fintech services to the US and UK.
EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.
Role Summary :
Management of all Major incidents in a 24×7 shift format is the primary responsibility. Manage any priority incidents, including communication to the business, facilitating root cause analysis and resolution Driving the aging Incidents, Problems with support groups to closure. Collation and production of MIRs to the business within a timescale. This role also incorporates Problem Management from Major incidents, RCA reports and Proactive analysis of trends in incidents eliminating recurring incidents and minimizing the impact of incidents that cannot be prevented. Responsible for creating Service Introduction and Service Model for newly introduced services. Provide meaningful reporting to track service delivery and identify areas of improvement. Ensure cohesive high quality of service delivery by working closely with other IT teams across the enterprise. Candidates should have passed qualifying degree. Preferable in engineering/technology. 10+ years of progressive experience in field of ITSM (majorly into incident and Problem Management areas) Expert knowledge on all aspects of ITIL including incident, Problem, Change, Knowledge and Service Management process as defined by ITIL. Experience of working with multiple technical teams and functions with an exception attention to detail Prepare and update the knowledge base as applicable Excellent verbal and written communication skills in English. Track record of developing and providing SLA’S and KPI’s Flexible and willingness to support a 24×7 global operation through off hours support, on-call availability, or other as per needs of the business. ITIL4 Foundation / ITIL V3 Intermediate Certified
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.
