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Job Location: Chennai
Job Detail:
Management Level
G
Job description for the Xanite Support Analyst role:
Equiniti is FTSE 250 Company and a global provider of technology-enabled services. We help businesses operate more effectively and connect people with their financial future. Our people and platforms connect businesses with markets, engage customers with their investments and allow organisations to grow and transform.
Our vision is to be a world leader in our markets, to help businesses succeed and create better digital experiences for the millions of people who rely on us. We are meticulous in our performance and inventive as we grow; we keep things real for our customers and pull together to succeed.
Equiniti is a company built with strong values at the very core of our offering. Dealing with some of the most successful companies and government agencies in the UK, excellence, integrity, professionalism, partnership, commercial and innovation are therefore at the heart of everything we do. We employ c.5000 people in the UK, India and the US and the average length of service of our employees is 12 years.
Equiniti provides the tools investors need to access the market and buy, sell and hold investments in a cost effective way. Our platforms provide a flexible choice of investments and account types with over 8,000 shares, Exchange Traded Funds, bonds, funds and other assets, all available within a dealing account, ISA and SIPP. Our prices are fair and transparent so consumers can benefit from better net returns. We provide a fresh perspective by sharing insights into industry trends and access to tools to support investment goals which put consumers in control of their future. The tools include access to live market data and news, alerts and watch lists, virtual portfolios, calculators and newsletters and bulletins.
An exciting opportunity to join an expanding and dynamic software application support team. The application support team and support mission critical systems within the Share Dealing, Wealth Administration and foreign exchange payments. This is an excellent opportunity for an experienced applications support analyst with exemplary stakeholder management skills. You will be responsible for the technical support of Equiniti software applications, liaising with clients to analyse, diagnose and resolve incidents and queries.
The successful candidate will be responsible for the following:
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Technical support of Equiniti software applications and solutions
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Liaising with clients to analyse, diagnose and resolve incidents and queries
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Providing detailed information on incidents, to ensure development teams can provide software fixes with the minimum of delay
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Providing feedback on system and process integrity with the potential for improvement
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Proactively monitoring and managing processes to ensure systems are operating correctly
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Maintaining work control systems to ensure all databases are maintained with details of incidents received and solutions provided
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The production of performance data and information to the Application Support Manager
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Providing comprehensive training and material for delivery to client representatives
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Responding to and resolving help desk incidents / service requests within agreed service level agreements
Essential Skills
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BE/ME/MCA/M.Sc. (Computer Science/IT) with excellent track record
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Minimum 2 to 3 years of experience in applications support environment (both 2nd and 3rd line)
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SQL scripting – this is an important part of the role
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Strong analytical and trouble shooting skills
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Excellent stakeholder management skills at all levels
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Superior communication skills – comfortable, confident and articulate when working with non-IT colleagues
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Adept at working under pressure
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Able to manage own workload and re-prioritise as deadlines change
The following are preferred but not essential:
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Knowledge of the financial services industry
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Java application web servers such as Apache, Tomcat and WebSphere
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Basic knowledge on ASP.net and C# would be an added advantage.
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ITIL
EQ India Benefits
Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:
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31 days + 9 bank holidays (UK)
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Comprehensive Medical & Life Assurance cover
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Maternity leave of 6 months full pay, 10days paid paternity leave
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Long Term Incentive Plan (LTIP) for all colleagues
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Accidental & Life cover 2 times of concerned CTC.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.
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