Job Location: Chennai
Dear Candidate,
Greetings from EXLsevice !!!
We have an immediate Opening for MIS
Roles and Responsibilities
- Develop and maintain daily, weekly and monthly operational analysis as it relates to volume, efficiencies, cycle time, quality, and service
- Report on operational metrics, conduct data and business analysis, and present summary of findings to management in a clear, concise, convincing, and actionable format
- Create and maintain daily operational scorecards to track and report on KPIs; assist in volume forecast and capacity planning as needed
- Provide support and maintenance to existing management information systems (MIS).
- Generate and distribute management reports in accurate and timely manner
- Develops MIS documentation to allow for smooth operations and easy system maintenance
- Provide recommendations to update current MIS to improve reporting efficiency and consistency
- Perform data analysis for generating reports on periodic basis
- Develop MIS system for customer management and internal communication
- Provide strong reporting and analytical information support to management team
- Generate both periodic and ad hoc reports as needed
- Understand customer problems and provide appropriate technical solutions
- Analyze business information to identify process improvements for increasing business efficiency and effectiveness.
- Participate in cross-functional meetings to resolve recurring customer issues.
- Establish a strong relationship with Team Managers and management through a demonstration of industry knowledge and of the business issues at hand
- Analyze current business processes and make recommendations for improvements
- Maintain thorough understanding of data and information resources
- Maintain a status on all projects and proactively communicate with management and customers
DESIRED CANDIDATE PROFILE :
- 3+ years of experience in the BPO industry with team handling experience is preferred
- Analytical experience required
- Must be good in MS excel(formulas, functions, pivot table, charts and dashboard)
- Should have hands on experience in VBA programming and macros.
- Should have basic exposure to SQL, ODBC and creating relevant scripts based on requirement.
- Having worked with multiple PM and EHR systems is an added advantage.
- Strong ability to analyze raw data, draw conclusions, and develop actionable recommendations
- Sound business decision-making ability
- Ability to handle multiple projects simultaneously
- Ability to communicate with people of various technical and business backgrounds
If your profile suits the JD, Kindly apply.
Regards,
HR TAG
Exl service
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