Job Location: Kernersville, NC
Job Detail:
Business Analyst (BA) SAP Commerce Cloud
Location:
[Hybrid/Remote] Temecula, CA or Kernersville, NC
Salary Range:
$66,657 to $87,422 / Annually
Position Summary:
The Business Analyst (BA) is responsible for gathering the requirements from Business stakeholders with superior communications, interpersonal and organizational skills. SME on e-commerce and SAP Commerce Cloud (CCv2) liaising between business and technical teams. Translating requirements into epics and user stories with precision, concisely documenting in JIRA and/or Confluence. Work closely with end-to-end functional testing to ensure it meets all the requirements and criteria. Working as part of the Digital commerce team, the BA will collaborate with different stakeholders and do quality checks to make continuous improvements to CCv2 to transform customer experience on their digital commerce journey.
Essential Functions and Duties:
- Capable to running workshops (virtual and in-person), and helping our customers derive the right set of user stories to meet their business requirements.
- Participate in the development of appropriate actionable plans, including the definition of a new and/or improvement of existing processes.
- Support production systems: proactively monitor and improve systems to enable smooth operations; work to analyze and resolve production problems in a timely manner; resolve end user service requests.
- Adheres specifically to all company policies and procedures, Federal and State regulations and laws.
- Display dedication to position responsibilities and achieve assigned goals and objectives.
- Represent the Company in a professional manner and appearance at all times.
- Understand and internalize the Company’s purpose; Display loyalty to the Company and its organizational values.
- Display enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others.
- Work effectively with co-workers, internal and external customers and others by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work progress, timetables, and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title, or other respectful identifier, and; respect the diversity of our work force in actions, words, and deeds.
- Comply with the policies and procedures stated in the Injury and Illness Prevention Program by always working in a safe manner and immediately reporting any injury, safety hazard, or program violation.
- Ensure conduct is consistent with all Compliance Program Policies and procedures when engaging in any activity on behalf of the company. Immediately report any concerns or violations.
- Other duties as assigned.
Education, Knowledge, Skills and Experience:
Required Education:
- Bachelor’s degree in Management of Information Systems, Marketing, Business or related degree or a related field of study; or, a combination of education and related professional experience.
- Master’s degree preferred.
Required Experience:
- Three (3) or more years of work experience in digital commerce as a business analyst or working on the business side of the world managing day to day operations in e-commerce.
- Three (3) or more years of experience in SAP Commerce Cloud (CCv2)/Hybris.
- Experienced with Agile Scrum, strong skills in Atlassian toolset (JIRA & Confluence).
Preferred Experience:
- Four (4) or more years of experience as BA, preferably for SAP Commerce Cloud (CCv2)/Hybris.
- Two (2) or more years of experience in the healthcare distribution industry.
- Two (2) or more years of experience in the healthcare industry.
Required Skills:
- Strong business analysis skills and use of tools such as Visio/Draw.io/Mural or Lucid Chart to express business flow.
- Great attention to detail, strong analytical and process-oriented thinking skills.
- Able to learn new technologies and what it means to become a business analyst.
- Capable to running workshops (virtual and in person), and helping our customers derive the right set of user stories to meet their business requirements.
- Work well in multi-cultural and virtual team set ups, have business fluency, and have effective oral and written communication skills.
- Superior time management skills and must have strong organizational skills.
- Ability to create project plans.
- Ability to work in a fast-paced, dynamic, and challenging environment.
- Ability to concisely cross-check, report and summarize test results to the team, including other testers, developers, clients, and stakeholders.
- Skilled in communication with internal and external customers and management of tasks.
- Must have a detail orientation and the proven ability to prioritize work.
- Must have the ability to work with limited supervision and as part of a team.
Preferred Skills:
- Four (4) or more years of experience as BA, preferably for SAP Commerce Cloud (CCv2)/Hybris.
- B2B experience as BA, gathering the requirements from Business stakeholders with superior organizational skills.
- Articulating business requirements into technical CCv2 epics and user stories with precision, concisely documenting in JIRA and/or Confluence.
- Work closely with end-to-end functional testing to ensure all the requirements and criteria are met, report and track bugs/defects otherwise.
Physical Requirements:
Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers. Must have the ability to view a computer screen for long periods and the ability to sit for extended periods. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The employee occasionally lifts up to 20 pounds and occasionally kneels and bends. Working condition include normal office setting.
Mental Demands:
Learning, thinking, concentration and the ability to work under pressure, particularly during busy times. Must be able to pay close attention to detail and be able to work as a member of a team to ensure excellent customer service. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Must be proactive in finding solutions.
Direct Reports:
None.
EEO/AAP Statement:
If you are applying for a job and would like to make a request for a reasonable accommodation during any part of the employment process, submit an email to Human Resources at mmiller@fffenterprises.com or call (951) 296-2500 extension 1391. Please include your contact information along with the specifics of your request for a reasonable accommodation. Only inquiries regarding a reasonable accommodation request will receive a response via email or phone in a timely manner.
FFF Enterprises is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
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