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Job Location: Durham, NC
Job Description:
Fidelity’s Associate IT Process Improvement Team is looking for an individual who wants to provide data analysis and insights support for the EI AIT organization. We are a dynamic group looking to leverage a deep knowledge and understanding of our associates needs to ensure a smooth, problem-free user experience when it comes to their technology.
Reporting to the Team Leader of AIT Process Improvement, the Data Analyst will work with the Process Improvement team, Enterprise Infrastructure (EI) business partners and engineering teams to capture, analyze and compile metrics related to Incident, Change and Problem Management functions. You will maintain existing Tableau dashboards and create new content to improve visibility. You will utilize data acquired through ServiceNow, Tableau and other platforms to improve our ability to interpret data to ‘see the big picture,’ with the goal of helping the team towards firm-wide Incident reduction, proactive Problem Management, and effective Problem resolution.
The Expertise You Have and The Skills You Bring
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Strong analytical and problem-solving skills within infrastructure and application environments. Ability to brainstorm with teams on solutions to address challenges and roadblocks.
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Ability to rapidly assimilate business processes, goals and objectives and distill them into well-defined stories/requirements.
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Support Enterprise and BU requests for help in addressing major underlying system issues, including attending engagement calls to document the perceived issues.
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Candidates should have a bachelor’s degree or equivalent experience and a minimum of 2 – 3 years’ work experience as a data analyst in the technology industry.
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Strong attention to detail and ability to ask the right questions.
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Interest in technology and User Experience as a discipline.
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Understanding of the ITSM process as it relates to Problem Management, Incident Management and Change Management is a plus.
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Efficiency in written and verbal communications and dedication to tailoring content to the appropriate audience (business vs. technology, associate vs. management, etc.)
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Strong Tableau Developer skills with ability to generate advanced dynamic dashboards. Tableau Certification a plus.
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Excellent Microsoft Office skills including PowerPoint, and Excel.
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Familiarity with Oracle/MS SQL databases, Power BI desirable.
Certifications:
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.
Join Us
At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a Best Place to Work in 2022. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.
Many of our associates are continuing to work remotely temporarily due to COVID-19. When Fidelity employees eventually return to the office, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working.”
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 3.
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