Job Location: Durham, NC
Job Description:
The Role
We are looking for a Senior Systems Analyst to join us!
As a Senior Systems Analyst, you will play a key role on a Scrum team and within Digital Platforms Technology supporting our two flagship web applications. You will be encouraged to gain understanding of all the components of our web applications and will work with the members of the squad to deliver outstanding customer experience and support solutions. The ideal candidate should show ease at making personal connections and have a sense of humor. You will work closely with business groups, support groups, and development squads to research and remedy technical issues.
The Expertise and Skills You Bring
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Experience collaborating in a team environment to support key applications and features.
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A demonstrable understanding of the Agile software development methodology
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Excellent written and oral communication skills, allowing you to interview Business partners to understand requirements and translate technical resolutions.
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Strong analytical skills, enabling you to research, document and review existing systems and processes to understand and seek out improvements.
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Proficiency in assisting in the writing of user requirements and all the supporting documentation
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Ability to diagram business processes and system workflows
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Expertise in conveying technical concepts with internal customers, technical team members, and/or other technical contributors across the organization
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Willingness to actively participate in defining project scope/backlog, while recommending solutions to project issues
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Desire to understand WS Digital Platforms’ web and mobile applications, while having the confidence to clearly communicate technical concepts to the internal partners inside and outside of the Scrum team
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Ability to learn quickly, adapt and thrive to meet the needs of a fast-paced and evolving environment
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Ability to provide support to Quality Assurance and Business partners throughout all testing phases, including participating in triaging system defects in production and non-production environments
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Proficiency in Business Intelligence tools, analyzing large data sets, with experience in developing, maintaining, and managing advance reporting within Tableau, Power BI etc. and a willingness to train and coach the rest of the team.
Your experience with the following will be a plus:
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Experience with web services (SOAP and REST)
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Experience with database query tools / SQL skills
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Experience with JIRA and Confluence
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Experience with SharePoint
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Prior technical support experience
The Team
Fidelity’s Workplace Solutions (WS) Digital Platforms Technology team designs, develops, implements, and supports WS’s suite of Digital products and services. The Digital Platforms development team focuses on delivering innovative solutions which meet the needs of our customers. Our systems professionals thrive, with a steadfast dedication to innovation, which fosters a culture of continuous improvement and significant achievement. We see ourselves as a vital link to Fidelity’s customers. This is a fast-paced group that is using ground-breaking technologies to build powerful tools and outstanding user experiences for our customers, using Java-based technologies.
Certifications:
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.
Join Us
At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a Best Place to Work in 2022. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.
Many of our associates are continuing to work remotely temporarily due to COVID-19. When Fidelity employees eventually return to the office, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working.”
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 3.
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