Job Location: Bengaluru
Responsibilities:
Position Overview
Responsible for maintaining and addressing issues with MID servers and Discovery Schedules
Skills and Experience
Position Overview
As a member of the ServiceNow Platform team, you will be responsible for leading end-to-end ServiceNow product lifecycle, from requirements analysis through production support. Business Analysis at Finastra consists of analyzing customer requirements, crafting detailed solution documents for product enhancements, and occasional support for post-deployment activities to ensure successful ServiceNow implementations.
Responsibilities:
Responsible for maintaining and addressing issues with MID servers and Discovery Schedules
- Engaging with internal Finastra teams to understand their business needs and to outline detailed product requirements.
- Collaborating with development teams and the Product Manager to craft product solutions, enhancing existing product functionality.
- Drafting product requirements and solutions documentation, producing product training and support collateral.
- Participate in the development and grooming of Agile User Stories.
- Documentation of workflow, leveraging Finastra tools and technology.
- Working closely and collaboratively with development and QA teams to ensure optimal quality throughout ServiceNow’s software development lifecycle.
- Participation in the QA (Testing) lifecycle to validate solution has met requirements as documented and providing feedback on testing results.
- Conducting needs assessments calls and product demonstrations with prospective customers.
- Able to effectively facilitate user group sessions, requirements gathering workshops with a variety of participants from both business and technology.
- Other duties as required
Skills and Experience
- Excellent written and verbal communication skills.
- At least three (3) years of professional experience in a relevant business analysis/product management position (ServiceNow, Remedy or similar IT Service Management tools), preferably with a FinTech software vendor.
- Experience in ITSM processes, such as Incident, Problem, Change & Release, Asset and Configuration Management.
- Demonstrated ability to manage multiple stakeholder from across the Enterprise.
- Proven ability to work in a fast-paced, challenging environment in which you may be expected to assume multiple simultaneous responsibilities.
- Solid technical aptitude specific to ITSM tools.
- Track record of successful customer-facing engagements; self-starting skills.
- A high degree of proficiency in Microsoft Excel, Word, Visio and PowerPoint coupled with a working knowledge of Microsoft Project.
- Applicants should be willing to support global product deployments, working across different time zones.
- Bachelor’s Degree in Computer Science, Information Systems or a related discipline required.
- ITIL knowledge and experience.
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