Job Location: San Francisco, CA
Description
At First Republic, we care about our people. We offer extraordinary client service in private banking, private business banking, and private wealth management. Founded in 1985, we believe that personal connections are everything and our success is driven by the relationships we form with our colleagues and clients. You’ll always feel empowered and valued at First Republic.
Incredible teams doing exceptional work, every day.
The Deposit Services team provides operational support to First Republic clients, both external and internal. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. As ambassadors of First Republic’s high standard of extraordinary service, we are key drivers of the long-term relationships we build with our colleagues and clients. In Deposit Services, we are committed to growing and evolving First Republic and its culture by attracting, retaining and supporting our most valuable resource: people. Providing our clients with extraordinary service is our commitment; their satisfaction is our reward.
Responsibilities
The Business Analyst is expected to be a self-starter, detail-oriented and highly organized, requiring minimal oversight after training is completed. The role requires exceptional communication skills and team work, as well as an ability to build and maintain working relationships with colleagues across the organization, from within the Deposit Services team, front-line bankers, and other back-office teams.
What you’ll do as an Associate Business Analyst, Deposit Client Servicing:
- Provide real-time production support to front-line bankers and back-office teams for issues encountered while performing their tasks in the DCS application.
- Work closely with first line triage group to evaluate escalations they cannot resolve
- Refer to published procedures to help diagnose reported issues
- Gather system knowledge via training to understand root cause of issues
- Work closely with the technical team to investigate root causes of systematic errors encountered in the application
- Perform other duties and responsibilities as required or assigned by supervisor
- Attend meetings as required.
- Adhere to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US Patriot Act etc.)
- Adhere to Bank policies and procedures.
Qualifications
- Bachelor’s degree in Business Management or a related field
- Banking or financial services industry experience
- Strong experience with troubleshooting and customer service
- Prior experience in a Business Analyst role
- A thorough working knowledge of Jira, Confluence, and Agile methodologies is required
- Experience interfacing with business and understanding business requirements and existing systems
- Excellent skills to understand business process management
- Ability to self-start and learn quickly
- Ability to work independently, with minimal direction
- Ability to multi-task and work on competing priorities
- Strong communication skills
- Ability to communicate and present instructions in a concise and summarized fashion
- Strong attention to detail
- Deadline orientation
- Team player
- Ability to provide extraordinary service
Job Demands:
- Must be able to review and analyze data reports and manuals; must be computer proficient.
- Must be able to communicate effectively via telephone and in person.
Own your work and your career – apply now
Are you willing to go the extra mile because you love what you do and how you can contribute as a team? Do you want the freedom to grow and the opportunity to take charge of your own career? If so, then come join us.
We want hard working team players. You’ll have the independence to learn, lead and drive change. A culture of extraordinary service, empowerment and stability – that’s the First Republic way.
We believe that a diverse range of backgrounds and ideas has and will continue to be fundamental to the future success of First Republic.
If you are curious to learn more about this opportunity, we’d love to hear from you.
This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization. The Company is an equal opportunity employer. In this regard, the Company makes reasonable accommodations for qualified applicants and employees with disabilities in order to enable them to perform all essential job functions, unless doing so creates an undue hardship.
First Republic is subject to federal laws that restrict the employment of individuals with certain types of criminal histories, including FDIA Section 19 and FINRA. To the extent not inconsistent with our obligations under those federal laws and regulations, First Republic will consider qualified candidates with criminal histories in a manner consistent with the Los Angeles and San Francisco ban-the-box laws.
For New York City-based roles: Mayor Bill de Blasioannouncedthat,effective December27, 2021,allprivate sector employers?in New York City will be required to ensure that their employees are vaccinated against COVID-19toattendwork in the office. ReasonableMedical or Religious Accommodations may be requested if applicable to you.Please view New York’sGuidance on Accommodations for Workersfor more information.
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