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Freeman Company | Customer Experience Insights Sr Analyst | Dallas, TX | United States | BigDataKB.com | 13 Oct 2022

Job Location: Dallas, TX

About Us

Freeman is the global leader in events. Whether virtual, in-person, or hybrid, we are on a mission to redefine live for a new era. With a data-driven approach and the world’s largest network of experts, our insights are shaping exhibitions, exhibits, and events that drive audiences to action. Our integrated full-service solutions leverage a 100-year legacy in event management as well as new technologies to deliver moments that matter.


No other medium has the scope, intensity and immersive power that live experience delivers. It has the power to advance society and elevate human experience. At Freeman Customer Experience you will work in interdisciplinary teams to improve customer experiences and support growth. As a Senior Analyst, you will delight in data of all types, discovering the relevant facts and findings, and presenting the narrative in new and compelling ways. You will conduct complex, strategic data analyses through integration of data from internal and external information sources in a variety of qualitative and quantitative formats, use forecasting software to perform business analyses, and provide assistance to all relevant data users to enhance system-wide utilization of planning tools. You will use data visualization tools to visualize data, highlight trends, and enable deep dives.

Essential Duties & Responsibilities

  • Supports cross-functional teams across all levels of leadership.
  • Executes high complexity projects that are clearly understandable to all levels of stakeholders.
  • Functions as the SME for mid to high level complexity projects.
  • Works under minimal supervision.
  • Confers with supervisor on unusual matters.
  • Works on assignments are broad in nature, requiring originality and ingenuity.
  • Based on the high level direction of the project lead demonstrates communication, team collaboration and presentation skills that are clear, compelling and delightful to all levels of stakeholders.
  • Conducts complex, strategic data analyses through integration of data from internal and external information sources in a variety of qualitative and quantitative formats.
  • Uses forecasting software to perform business analyses.
  • Provides assistance to all relevant firm data users to enhance system wide utilization of planning tools.
  • Promotes awareness and utilization of strategic information resources system wide, including data and programs.
  • Develops and presents complex concepts to large audience.
  • Creates advanced data visualizations to support Customer Experience leadership using operational and financial data.
  • Enhances existing datasets
  • Conducts advanced analytics/statistical analysis to identify key drivers for customer segments/clusters.
  • Identifies potential issues and makes recommendations to solve production, capacity, and quality decisions.
  • Synthesizes multi-sourced complex information. Applies analytical capabilities and utilizes strong interpersonal and communications skills in an effective manner.
  • Meets and communicates with stakeholders regularly to provide project status updates, identify risks, and manage emerging issues.
  • Manages multiple, complex tasks simultaneously.
  • Reports weekly team workload status to manager while maintaining a clear picture of team capacity and workload.
  • Manages and maintains job schedule.
  • Enforces deadlines and problem solves in an efficient and professional manner.
  • Works within specified deadlines.
  • Edits and revises work based on stakeholder feedback.
  • Performs other duties as assigned.

Education & Experience

  • Undergraduate or graduate degree in Finance, Accounting, Business Analytics, Information Science, Math, Business, Economics, or related field.
  • 5+ years experience in applicable areas of Finance, business development, strategic planning, and/or operations. Excellent track record in completing projects for business development, strategic planning, and operations.
  • Business/Cost Coding, Data Visualization, and Business Intelligence experience preferred, particularly in Microsoft PowerBI, SQL, R, with advanced skills in excel.

Travel Requirements

Travel up to 25%

Diversity Commitment

At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.


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