Job Location: Ridgefield, WA
Overview:
Job Requirements
Education: Bachelors degree preferred. PMP or CAPM preferred.
Other: Must have valid driver’s license and be insurable.
Experience: Preferred 3+ years of Heavy Duty Truck Dealership experience. Experience with a Dealer Management System, preferably Excede systems. Experience with Adobe Captivate.
Skills: Possesses strong analytical and troubleshooting skills, ability to use presentation, word processing, and database or spreadsheet software, self-motivated; able to work within a project based environment; must be professional and safety minded at all times. Excellent communication both verbal and written, listening skills. Good customer service skills. Ability to prioritize and multi-task. Able to work with minimal supervision and direction. Ability to work independently as well as part of a team.
Job Conditions
Physical Demands: (These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job.) Safely walk, reach, bend, climb, lift, reach, push, twist, repetitive hand motion, squat and kneel as necessary to perform the essential job duties. Safely walk and stand for extended periods of time.
Environmental Demands: Primarily indoors with some outdoor work. High noise level. Personal protective equipment, including ear and eye protection, should be used and will be provided.
Hours: Monday through Friday, 8AM – 5PM.
Travel: Occasional travel required.
GTC is now accepting applications for an entry to mid-level Operations Analyst to reside at either the Pacific or Ridgefield, WA branch. We are seeking a highly responsive, business process focused individual with strong time management and organizational skills.
GTC is the premier Dealership Family in the Pacific Northwest and we build our team with the best employees. The expertise and efficiency of our team delivers first class service to our customers, safely and reliably and we offer a variety of career opportunities across our dealership network. Helping customers satisfy their transportation needs since 1986, Gordon Truck Centers, Inc. (GTC) is an expanded network of 15 dealerships doing business as Freightliner Northwest, Western Star Northwest, and Freightliner of Hawaii. As a full-service Freightliner, Western Star, Wilson Trailer dealership family, GTC can sell, finance, insure and service commercial trucks for medium and heavy-duty applications.
GTC offers a competitive salary and benefits including healthcare, 401k with company match, paid time off, vacation and holiday pay, and education assistance. Apply Today! We look forward to working with you!
Click to learn more about GTC.
Responsibilities:
The Operations Analyst works collaboratively with Service, Collision and Executive Management to develop and implement strategy, process and reporting that maximizes sales and profitability for the Service department.
- Develop and implement effective business analytics that drive improved decision making, efficiency and performance within the Service and Collision Departments
- Work cross-functionally with Parts and Sales to maximize the company’s success
- Drive strategic initiatives through project management and Continuous Improvement tools
- Utilize internal and external systems to weave together (ie. Uptime Pro, SSI, Procede, etc) integrated and inclusive business solutions
- Support employee growth and retention through Training Department growth and development
- Works collaboratively with company staff to resolve process related issues and ensure solutions implemented are effective
- Strategically partner with Daimler Truck North America (DTNA) to foster a collaborative relationship
- Ensure the network operates in a standardized way ensuring the customer’s experience is positive and consistent at each location
- Assists with other duties as assigned
Qualifications:
Job Requirements
Education: Bachelors degree preferred. PMP or CAPM preferred.
Other: Must have valid driver’s license and be insurable.
Experience: Preferred 3+ years of Heavy Duty Truck Dealership experience. Experience with a Dealer Management System, preferably Excede systems. Experience with Adobe Captivate.
Skills: Possesses strong analytical and troubleshooting skills, ability to use presentation, word processing, and database or spreadsheet software, self-motivated; able to work within a project based environment; must be professional and safety minded at all times. Excellent communication both verbal and written, listening skills. Good customer service skills. Ability to prioritize and multi-task. Able to work with minimal supervision and direction. Ability to work independently as well as part of a team.
Job Conditions
Physical Demands: (These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job.) Safely walk, reach, bend, climb, lift, reach, push, twist, repetitive hand motion, squat and kneel as necessary to perform the essential job duties. Safely walk and stand for extended periods of time.
Environmental Demands: Primarily indoors with some outdoor work. High noise level. Personal protective equipment, including ear and eye protection, should be used and will be provided.
Hours: Monday through Friday, 8AM – 5PM.
Travel: Occasional travel required.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
All offers of employment are made contingent upon successfully passing a pre-employment drug screen and criminal background check. A motor vehicle records check is also required for positions with driving responsibilities.
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