HomeData Science JobsFULL CREATIVE PRIVATE LIMITED | is Hiring | Call Auditor/ Quality Analyst/...

FULL CREATIVE PRIVATE LIMITED | is Hiring | Call Auditor/ Quality Analyst/ Night Shift/ FULL Creative/1-4 yrs | BigDataKB.com | 06-04-22

Job Location: Pune

ROLES & RESPONSIBILITIES

  • Monitor calls handled by agents as per the Sampling Plan.
  • Conduct regular joint discussions (Call Calibrations) on a weekly basis.
  • Handle agent errors that are reported via messages.
  • Analysing training, calls & scrubbing data will be part of your routine.
  • Interact with Team Leads/Mentors/Scrum Masters over call to devise plans for better performance as an organization.

CANDIDATE SKILLS

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  • Good analytical skills are required.
  • Proficiency in MS Excel is an added advantage.
  • Good communication/interpersonal skills are a requisite
  • Ability to think out of the box and understand different perspectives.
  • Should be willing to work in night shift.
  • Candidates with calling experience from 1- 4 years are preferable.

Apply Here

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