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Job Location: Pune
ROLES & RESPONSIBILITIES
- Monitor calls handled by agents as per the Sampling Plan.
- Conduct regular joint discussions (Call Calibrations) on a weekly basis.
- Handle agent errors that are reported via messages.
- Analysing training, calls & scrubbing data will be part of your routine.
- Interact with Team Leads/Mentors/Scrum Masters over call to devise plans for better performance as an organization.
CANDIDATE SKILLS
- Good analytical skills are required.
- Proficiency in MS Excel is an added advantage.
- Good communication/interpersonal skills are a requisite
- Ability to think out of the box and understand different perspectives.
- Should be willing to work in night shift.
- Candidates with calling experience from 1- 4 years are preferable.
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