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Job Location: Bhagya Nagar, Telangana
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.
Welcome to the relentless pursuit of better.
Inviting applications for the role of MT, Master Data Management!
In this role, you will be responsible to perform day-to-day operations while maintaining SLA. Solving queries related to Customer master domain This role will be reporting to the manager of MDM. The resource will be working with a cross functional team and will maintain, analyse, execute requests with utmost quality with eye for details with good experience in MDM- customer master . We are looking for some who should be open to work in any shift as per the business requirement.
Follow defined standard operating processes and procedures for all deliverables (processes)
Take ownership of performance against all the assigned Master data processes and key categories
Ensure timely and accurate update of all master data records. Responsible for delivering all the tasks on-time, every-time. Ensure that the schedule is reviewed as circumstances change. (timeliness)
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Accountable for ensuring the quality, accuracy and completeness of customer and product master data
Responsible for understanding the end-to-end processes for maintaining customer master and product data across business areas
Responsible for customer and product data harmonization across multiple sources
Responsible for data analysis, matching/mapping, and alignment
Plan and priorities the workload to ensure that all assignments are delivered accurately to meet specified timelines (planning)
Ensure that all the feedbacks and the learning from the home, office, client, field etc. is documented and applied to the master data procedures to improve accuracy (Baseline the learning)
Be responsible for maintaining the SLA of each period and the delivery performance
Ensure that all the reports are maintained and cleared on time
Raise incident tickets to the relevant helpdesks when there is an issue
Participate in idea generation and improvement activities
Comprehend incoming and outgoing data flows for SAP master data
Comprehend, explain, and enforce data creation and change processes.
Good knowledge of governing policies around customer data as per the area of work
Update /maintain the departmental procedures (SOP’s) tools, and metrics for the master data team
Ensure all Data Quality KPIs (Key Performance Indicators) are met
Ensure that the company’s master data business rules, policies and procedures are adhered
Any Graduate / Bachelor’s degree
Great at communication, collaboration (verbal and written)
Experience in working with various ERPs / transactional systems like SAP, MDM applications
Good customer handling skills
Advanced use of MS Office (Excel, PowerPoint, Word)
Ability to define & solve problems, Collect Data, Establish facts
High Energy Level
Work with business units and process experts to resolve master data issues
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter , Facebook , LinkedIn , and YouTube .