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Job Location: Hyderabad
Job Detail:
Kick Start Your Career with a Leading Healthcare and Retail Services Company!
Genzeon India Pvt Ltd is hiring for Associate Cloud Engineers (Freshers)
Qualifications:
- Educational Background: BSc in Computer Science, BCom in Computers, or BA graduates
- Graduation Year: 2024
- Academic Performance: Minimum of 70% marks or a CGPA of 7.0 and above
If you are interested, do respond with your updated resume and below details.
Educational Qualification:
Passed out Year:
Percentage or CGPA:
Willing to work in Hyderabad Location (Yes/No):
How soon can you join us:
About Genzeon
Delivering excellence in IT services and solutions for the retail and healthcare sectors. Genzeon is a leading provider of intelligent automation, security, compliance, cloud, and managed services. Our healthcare capabilities integrate data systems, facilitate information flow, and leverage interoperability to improve clinical and operational outcomes. Genzeon empowers retail enterprises with multichannel IT solutions that deliver a personalized experience for consumers.
Job Description:
As a Level 1 Trainee Cloud/System Engineer, associate is responsible for providing technical support, troubleshooting, and maintenance services for our IT systems. Associate will play a crucial role in ensuring the smooth operation of hardware, software, and network components, as well as assisting end-users with technical issues.
Role:
1.Help Desk Support:
- Provide first-line technical support to end-users via support tracking tool.
- Respond promptly to user inquiries and troubleshoot issues related to hardware, software, and network connectivity.
- Document all support interactions, including the nature of the problem and the resolution, in the ticketing system.
2.Hardware and Software Maintenance:
- Perform routine maintenance on computer systems, including updates, patches, and system optimizations.
- Install, configure, and upgrade hardware and software components as needed.
- Conduct regular checks to ensure the proper functioning of computer systems.
3.User Account Management:
- Manage user accounts, permissions, and access controls.
- Assist in user onboarding and offboarding processes, including account setup and data backup.
4.Network Support:
- Troubleshoot network connectivity issues and assist in the configuration of routers, switches, and firewalls.
- Monitor network performance and address any anomalies or disruptions.
5.Security Compliance:
- Enforce security protocols and best practices to safeguard the integrity and confidentiality of data.
- Assist in implementing and maintaining security measures, including antivirus software and firewalls.
6.Documentation:
- Maintain accurate and up-to-date documentation for system configurations, procedures, and troubleshooting guides.
- Contribute to the knowledge base to facilitate efficient issue resolution.
7.Collaboration:
- Collaborate with other IT team members and departments to resolve complex issues and improve overall system performance.
- Provide input on system upgrades and enhancements.
Responsibilities:
1.Technology Administration:
- Desktop and Laptop, provisioning, and administration
- IT Asset Management
- Desktop support
- Provide education and training for users.
2.Windows Server Administration
- Understanding of Active Directory, DHCP and DNS
3.Office 365, and related system administration
- Office 365 administration
- SharePoint Administration
- Exchange Administration
- Problem diagnosis, investigation, and resolution.
4.Basics of Network Administration
5.Facility Management
- Tasks that need physical attention
- Physical Security
- Procurement and shipping of inventory
Must Have Skill
- Any non-Engineering graduate with up to 2 years of relevant experience
- Solid understanding of computer hardware, operating systems, and networking principles.
- Expect in Windows server Administration, Office 365 administration, AD and UAM
- Exposure on Networking
- Proficient in troubleshooting and problem-solving methodologies.
- Excellent communication and interpersonal skills.
Nice to have
- Knowledge in any scripting language
- Relevant certifications are a plus.
Kindly provide following details for quick process.
- Latest resume in word format
- Current location:
- Contact Number:
- Notice Period:
- Desired Salary:
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