Job Location: Montgomery, NY
Job Detail:
JOB SUMMARY:
The Data Administrator is responsible for the Volunteer Systems data quality to ensure data integrity. S/he regularly runs and reviews data quality reports to identify and correct data quality issues, investigates root causes of data issues and works to implement corrective action. S/he performs functions related to the creation, updating and maintenance of council wide data in Volunteer
Systems, Looker and related applications. The Data Administrator continually reviews and refines current business processes to support changes in a
Customer Relationship Management system.
JOB RESPONSIBILITIES:
- Responsible for the integration and management of the business intelligence tool, Looker, including running and evaluating reports, providing staff guidance, and recommendations for how to use Looker for other uses across council.
- Responsible for data integrity. Run and evaluate reports in Volunteer Systems
Looker and related applications to ensure that data cleanliness is maintained. Conduct reviews, daily, weekly, and monthly of data quality reports, and takes necessary corrective action in the Volunteer Systems and related applications to resolve data issues and problems.
- Maintain reporting environment for GSHH; create and schedule reports as requested by GSHH management. Work with Community Engagement,
Program and Marketing and Communications to create and schedule reports to provide enhanced customer service to GSHH volunteers.
- Provide ongoing support to the Customer Care team as required.
- Maintain a Customer Service focus for both internal and external stakeholders.
- Perform other duties as assigned.
Skills:
- Possess excellent customer service skills, identify prioritize, and balance customer issues, take the time to answer questions and explain decision, follow through on commitments to customers in a timely manner; maintains a commitment to continuous improvement.
- Strong interpersonal, written and oral communications skills to ensure effective interactions with diverse individuals, with all levels of the organization and with volunteers.
- Must possess strong conflict management and conflict resolution skills.
- Have the ability to give, receive and analyze information, formulate work plans, prepare written materials, articulate goals and action plans.
- Must possess superior organizational, time management and customer service skills.
- Ability to manage multiple projects and meet deadlines.
- Strong interpersonal, written and oral communications skills to ensure effective interactions with diverse individuals, with all levels of the organization and with the public.
- Must have good judgement and strong operational focus.
- Must be well organized, self-directed as well as a team player.
- Strong work ethic, unquestionable reputation for honesty and integrity. Must have the ability to maintain utmost confidentiality at all times.
- Must be able to work flexible work schedule including possible nights/weekends.
Hours will vary depending on the time of year.
Physical Demands
- Able to lift up to 15 lbs.
- Extensive time sitting and standing.
Computer Skills
- Bachelors’ Degree, and at least 2 years’ experience in data administration and customer service.
- Proficiency in Microsoft Office Suite
- Customer Relationship Management system experience, preferably Salesforce, desirable. Must be able to learn and apply new technologies.
- Experience with a Business Intelligence tool, preferably Looker, is a plus.
Travel
- Must be able to travel to other offices, possess own car and valid driver’s license, on an as needed basis.
- Occasional out-of-the-area and overnight travel may be necessary to attend conferences.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.
Job Type: Full-time
Pay: $38,000.00 – $41,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid holidays
- Paid time off
- Prescription drug insurance
Experience level:
- 2 years
Schedule:
- 8 hour shift
- Weekend availability
Ability to commute/relocate:
- Montgomery, NY 12549: Reliably commute or planning to relocate before starting work (Required)
Experience:
- SQL: 1 year (Preferred)
- Data analytics: 3 years (Required)
- Salesforce: 2 years (Preferred)
- Looker: 2 years (Required)
Work Location: Hybrid remote in Montgomery, NY 12549
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