Job Location: Lake Forest, IL
Sr Customer Coverage Analyst
About Grainger:
Grainger is a broad line distributor with operations in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with many products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.
We’re looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone. Find your way with Grainger today.
Position Details:
Build and analyze data to improve sales coverage models for retention and acquisition of targeted customers. Participate as a important member of team focused on optimizing and deploying sales coverage to maximize revenue and Return on investment. You will manage coverage data, develop important metrics and dashboards to measure projects of Coverage team.
You Will:
- Oversee, update, and analyze coverage data to support needs of team
- Review target customer and prospect data associated to coverage optimization.
- Work with other data-driven departments to improve processes and data quality.
- Use reporting and analytical tools to bring relevant information to the business on trends and analyze Customer data impact on the P&L
- Work with large customer data sets to summarize meaningful business insights identifying patterns, trends and translating those into applicable insights
- Build and deploy tools to execute and measure against Grainger’s defined coverage strategy.
- Consolidate large amounts of data that can be visually represented to address a business problem.
- Be a contributor to the continuous improvement process associated to customer data.
You Have:
- Bachelor’s degree in Business, Economics, Math, Finance or related fields
- Professional with 2+ years of work experience in a B2C or B2B industry
- Strategic thinker grounded in analytics
- Database management including in Excel (can maintain complex spreadsheets), Access, PowerPoint; experience with SPSS, SQL, VBA or Teradata.
- Analytical capabilities and demonstrated work with business metrics.
- Translate information requests into practical outputs.
- Communicate customer/seller insight findings
- Collaborate and develop relationships across several areas
- Operate in a changing environment while observing tight schedules and budgets.
- Ability to handle multiple projects simultaneously
Rewards and Benefits:
With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and meet our team members’ individual needs. Check out some of the rewards available to you at Grainger
- Medical, dental, vision, and life insurance plans
- Paid time off (PTO) and 6 company holidays per year
- Automatic 6% 401(k) company contribution each pay period
- Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
- A comprehensive set of emotional, financial, physical and social wellbeing programs
DEI Statement
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
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