Growthplug
Cochin
About Us
GrowthPlug was founded in Silicon Valley to help healthcare practices become modern, efficient and grow online by delivering a patient first experience. We are growing fast and radically changing the way today’s healthcare practices acquire and retain patients. GrowthPlug is proud to have helped hundreds of different types of healthcare practices across US who rely on us daily.
We are looking for a Business Analyst with strong organizational and planning skills and proven ability to multitask in a fast-paced environment. We are seeking a high level of motivation and a self-starting attitude, and the ability to work with minimal direction and supervision. The ideal candidate will have a metrics/data-driven analytical mindset of constantly measuring success and driving continuous improvement in tools, content, and programs. They will be a change agent in the use of analytics to provide deeper insight into business performance and future operations. The role will be client facing, managing the direction and use of analytic technologies on an ongoing basis and develop key performance indicators (KPI’s) to measure operational performance and business efficiency.
Responsibilities
Data analysis – Creatively obtain and vet data, develop and execute quantitative analyses with (potentially incomplete) data, cross-check results to identify potential inconsistencies or limitations. Define detailed functional requirements, process flow diagrams, and business cases; including gap and impact analysis
LeadershipCoordinate cross-functional teams to execute key value creation (top and bottom line) and manage transformation initiatives
Communication – Craft polished written communications and deliver oral communications of findings and recommendations in an effective and efficient manner
Influence – Collaborate positively with project stakeholders to secure support and implement recommendations in a fast-paced environment
Strategy – Develop business segment strategies, research markets & competitors, articulate value propositions, and identify growth opportunities
Problem structuring – Identify key issues, develop hypotheses and methodology to verify or refute them
Project management – Clearly scope and track projects, develop and assign workstreams, maintain a steady pace, and ensure reliable delivery; influence and negotiate high impact projects or high-cost expenditures and manage the execution of them
Customer Satisfaction – Overseeing the customer support process. Helping to resolve customer complaints brought to your attention. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support.
Job Types: Full-time, Regular / Permanent
Salary: ₹20,000.00₹30,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Internet reimbursement
- Leave encashment
- Paid time off
- Provident Fund
- Work from home
Schedule:
- Flexible shift
- Monday to Friday
- Night shift
- Rotational shift
- US shift
Supplemental Pay:
- Performance bonus
- Quarterly bonus
Education:
- Bachelor’s (Preferred)
Experience:
- Microsoft Office: 1 year (Preferred)
- total work: 1 year (Preferred)
- Business analysis: 1 year (Required)
Work Remotely:
- Yes
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