Job Location: Calabasas, CA
The retail landscape continues evolving and blurring the line between physical and digital experiences. Harbor Freight Tools is dedicated to building a more unified and customer-centric experience across all selling channels, such as brick-and-mortar store, website, and customer service. We are looking for a Business Analyst to join the Omni-channel team and drive change across the organization. Omni-channel projects are highly collaborative and involve multiple teams to implement customer-facing enhancements: E-Commerce, Inventory, Retail Ops, DC Ops, Strategy, Customer Service, Marketing, and IT. The Omni-channel Business Analyst will focus on leading cross-functional teams, compiling business requirements, managing the Omni-channel roadmap, and providing Harbor Freight Tool customers more ways to shop and interact with us. We are looking for a strong team player with an ability to prioritize initiatives, communicate effectively, creatively solve complex problems, and an inherent sense of curiosity.
Essential Duties and Responsibilities
- Works closely with project owners and key stakeholders to deliver state-of-the art, scalable, and cost-effective capabilities within time, budget, and quality requirements.
- Involved in the development of business plan objectives and works collaboratively.
- Drives projects across the finish line and successful completion of deliverables. Ensures the timely execution of supporting business and technical activities.
- Participates in project planning – works with IT and eCommerce teams to estimate effort to deliver solutions.
- Continuously aligns priorities to the Omni-channel roadmap.
- Documents and communicates business and functional requirements effectively to technical teams, designers, and business stakeholders.
- Understands the impact of requirements across departments and assists with designing target and interim solutions.
- Analyzes and documents relevant business processes, data flow diagrams, and workflows. Validates documents with technical and non-technical teams.
- Serves as the subject matter expert throughout the project lifecycle and mentors team members after go-live.
- Creates and manages project charters to align with SDLC processes.
- Partners with the Omni-channel Project Manager and project owners to continuously groom stories in ongoing and future sprints. Adheres to Waterfall and Agile development methodologies.
- Provides input on the prioritization of user stories for development.
- Participates in integration testing, including the development of test plans and use cases, and documentation of results. Validates what has been delivered fulfills all requirements.
- Conducts User Acceptance Testing (UAT) with key stakeholders and designs scenarios to showcase the end-to-end process flow.
- Participates in change management activities.
- Assists in the preparation of end user documentation and training materials.
- Escalates roadblocks and issues to ensure they are prioritized and resolved.
- Supports internal clients during and after go-lives and track post go-live issues and resolve with the corresponding teams.
- Proactively identifies opportunities and delivery execution improvements.
- Solicits feedback from departments and customers after go-live to prioritize future enhancements.
- Partners closely with the Omni-channel Project Manager to monitor project progress and provide status updates.
- No formal supervisory responsibilities in this position. May provide informal assistance such as technical and business guidance and/or training co-workers.
Scope
- Staff supervision and development – No
- Decision Making – Provides data for decision support
- Travel – 0 %
- Location – 100% remote
Requirements
Job Qualifications – Education and Experience
Minimum requirements required:
Minimum requirements required:
- BS or BA equivalent college degree required
- Previous experience as a business analyst, analytical, or in a process improvement role
Job Qualifications – Skills
- Strong verbal and written communication skills
- Solid problem-solving and organizational skills
- Holds oneself accountable to contribution goals and acts with a sense of urgency
- Proactive follow-up and follow through skills are required
- Detailed oriented with a strong ability to identify opportunities and troubleshoot setbacks quickly
- Solid understanding of business and functional requirements
- Ability to work collaboratively and support cross-functional project teams
- Effectively present information to an internal department and/or large group of employees
- Ability to prioritize workload and complete multiple tasks
- Proficient skills with Microsoft Office Suite products
Physical Requirements
General office environment requiring ability to:
- stand, walk, sit for extended periods of time
- speak and listen to others in person and over the phone
- use keyboard and read from computer screen and reports
- lift up to 15 lbs.
About Harbor Freight Tools
We’re a 45 year-old, $6.5 billion national tool retailer with the energy, enthusiasm, and growth potential of a start-up. We have over 1,300 stores in 48 states across the country and are opening several new locations every week. We offer our customers more than 7,000 tools and accessories, from hand tools and generators to air and power tools, from shop equipment to automotive tools. We provide our customers with the right tool for the right job at the right price, always delivering quality and value.
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