Job Location: Cambridge, MA
Job Detail:
Harvard University Information Technology (HUIT) is a community of Information Technology professionals committed to delivering service and technological solutions in support of teaching, learning, research, and administration. We are recruiting an IT workforce that has both breadth in their ability to collaborate and innovate across disciplines – and depth in specific areas of expertise. HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment. If you are a technically proficient, nimble, user-focused, and accountable IT professional who also connects with the importance of collaborating well in a team environment, we are looking for you!
HUIT is responsible for refreshing up to 7700 computers every 4 years for Central Administration, School Of Engineering And Applied Sciences, Radcliffe and Faculty of Arts and Sciences. This position will be responsible for a broad range of areas including asset and inventory management, computer refresh scheduling, Excel and database administration, knowledge management, report building and business analysis. The unifying characteristics of the position are outstanding customer service skills, versatility, and breadth in database skills. Ideal candidates thrive on variety in their daily work, on interaction with customers, and on working with a wide range of technologies. The position involves analyzing and resolving complex customer and technical problems involving multiple technologies.
Principal Duties & Responsibilities:
Reporting & Analytics
- Produces and maintains departmental computer inventories on a quarterly basis.
- Participates in measuring performance and capturing/reporting on lessons learned to continuously improve the refresh process
- Interacts with stakeholders to resolve deployment-related issues, escalating as required
- Collaborates with technical and support teams to improve computer refresh and support
- Conduct lease reconciliations with our leasing vendor’s database
- Manages deployment-related lease schedules from inception through completion
Asset Management
- Manages inventory and asset tracking:
- Process assets through the disposition lifecycle including asset updates, asset swaps, data destruction and pallet work
- Manages asset-related issues to reduce impact on customers
Computer Refresh Scheduling
- Schedules, coordinates, and plans computer refreshes with all supported departments
- Conducts outreach to schedule individual refreshes as they relate to overall schedule
- Prepares orders for computers and related computer refresh hardware and/or software
- Manages scheduling issues to reduce impact on customers
Project Management/Business Analysis
- Perform user needs analysis, product evaluation, selection, customization, testing, implementation, documentation creation and support
- Collaborate with stakeholders to translate business needs into systems requirements and scoping
- Contribute to the definition of systems requirements, conduct gap analysis, and identify feasible alternative solutions that meet defined business objectives
- Work at a high level within a team on most phases of service analysis and consider the business implications of technology applications to the current and future business environment
Basic Qualifications:
- Minimum of two years’ post-secondary education or relevant work experience
Additional Qualifications:
The following Additional Qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.
- 3-5 years’ experience coordinating the delivery of technology solutions in a client centric organization.
- Strong MS Excel and database skills
- Strong customer service skills with a proven track record.
- A willingness to take ownership and be accountable is essential.
- Bachelor’s degree or equivalent.
- Excellent oral and written communication skills.
- Strong technical background that will allow for an understanding of infrastructure/environment.
- Asset management experience preferred.
- Project Management experience preferred.
- Experience with business process analysis. An understanding of business requirements and design solutions is preferred.
- Qualtrics experience preferred.
- ServiceNow experience preferred.
- Possesses good listening skills.
- Supports team building.
- Demonstrates high ethics and values and embraces diversity.
- Establishes and maintains interpersonal relationships.
- Works to meet the goals of HUIT with enthusiasm and a spirit of cooperation.
- Demonstrated ability to master new software applications and technologies.
- Strong analytical, problem-solving skills.
- Ability to prioritize and effectively execute tasks while maintaining accuracy and attention to detail.
- Ability to work onsite.
- Physical Demands: Significant amount of standing. Frequent bending, lifting, handling, and reaching. Occasional push/pulling, squatting, and climbing. Ability to handle up to 25lbs.
Additional Information:
Please provide a cover letter with your application.
Please note:
- Harvard University requires pre-employment reference and background screening.
- Harvard University is unable to provide work authorization and/or visa sponsorship.
- This position has a 90-day orientation and review period.
Working Conditions:
Interview and onboarding activity for this position may be conducted via telephone & Zoom video conferencing.
This position will be based in Cambridge, MA. HUIT actively supports hybrid work where business and team needs allow. Additional detail will be discussed during the interview process. All remote work must be performed in a state in which Harvard is registered to do business (CA, CT, GA, IL, MA, MD, ME, NH, NJ, NY, RI, VA, VT, and WA).
Harvard University continues to place the highest priority on the health, safety and wellbeing of its faculty, staff, and students, as well as the wider community. Please note that all new employees will be required to provide confirmation of primary series COVID-19 vaccination upon hire, as detailed on our COVID-19 Vaccine Requirement Webpage. Harvard University Health Services employees and other health care individuals are also required to be up to date on vaccination as described by the CDC. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. Additional information regarding this requirement, exemptions, verification of vaccination status, and other related policies and resources may be found on the University’s COVID-19 Information Website.
More about HUIT:
Harvard University Information Technology (HUIT) is responsible for the strategy, planning, and delivery of information technology across the University. Our mission is to assure Harvard’s leadership in IT. We strive to make it easier for faculty, students, and staff to teach, research, learn and work through the effective use of information technology. HUIT’s core values are User Focused, Collaborative, Innovative and Open.
IT Academy (designed for IT Staff):
HUIT’s IT Academy aims to enable each IT staff person to grow professionally and become a trusted partner to her or his team. The IT Academy is built on the belief that every IT staff member across the University (including technology employees at each school and campus) can grow in her or his area of expertise as well as building strong people and project management skills. Learn more here: https://itacademy.harvard.edu/
Harvard offers an outstanding benefits package including:
Time Off: 3 – 4 weeks paid vacation, paid holiday break, 12 paid sick days, 11.5 paid holidays, and 3 paid personal days per year
Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.
Retirement: University-funded retirement plan with full vesting after 3 years of service.
Tuition Assistance Program: Competitive tuition assistance program, $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.
Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.
Wellness options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation and complimentary health services.
Harvard access to athletic facilities, libraries, campus events and many discounts throughout metro Boston.
Harvard University Employees Credit Union: www.huecu.org
To learn more about Harvard’s Total Rewards program: https://hr.harvard.edu/totalrewards
Commitment to Equity, Diversity, Inclusion, and Belonging
Harvard’s commitment to Diversity, Inclusion and Belonging is rooted in our belief in drawing on the widest possible pool of talent to unify excellence and diversity. Our community strives to uphold these beliefs by honoring the rights, differences, and dignity of others and embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values. Harvard aims to foster a campus culture where everyone can thrive, a key to which is ensuring that we each experience a sense of inclusion and belonging.
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